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Job Overview
Employment Type
Full-time
Benefits
401K with company match
Medical insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality ingredients and exceptional customer service. Established in 1969, Wendy's has grown to become one of the largest quick-service restaurants in the world, offering a diverse menu that includes their signature square-shaped beef patties, freshly made salads, and delicious beverages. Wendy's prides itself on delivering a superior dining experience that combines tasty food and friendly service in a clean and welcoming environment. As an established leader in the fast-food industry, Wendy's continually seeks motivated individuals to join their team and contribute to the brand's ongoing success.
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Job Requirements
- High school diploma GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant retail customer service focused or equivalent experience
- Available for full time and close shifts
- Certification for open close shift manager
- Ability to multi-task while maintaining composure and be able to give and take direction work well in a team environment and have a strong service focus
- Must exhibit professionalism composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work concentrate and perform duties accurately in a fast paced environment that may involve noise and hot cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying at times up to 50 lbs reaching pushing pulling bending kneeling and stooping is involved
- Must be available to report for work promptly and regularly as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants area office etc as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant retail customer service focused or equivalent experience
- Available for full time and close shifts
- Certification for open close shift manager
- Ability to multi-task while maintaining composure and be able to give and take direction work well in a team environment and have a strong service focus
- Must exhibit professionalism composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work concentrate and perform duties accurately in a fast paced environment that may involve noise and hot cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying at times up to 50 lbs reaching pushing pulling bending kneeling and stooping is involved
- Must be available to report for work promptly and regularly as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants area office etc as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train monitor and reinforce food safety procedures to crew members
- Act as cash manager as needed including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open close and or rush-ready
- Work with restaurant management team to train develop and communicate with crew members and team trainers through team huddles manager meetings etc
- Supervise crew members and team trainers in a way that maximizes retention
- Supervise coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures
- Work with restaurant management team to ensure quality production and service standards are met and to create a safe efficient and professional environment
- Help execute appropriate shift-specific procedures according to DOP
- Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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