Job Overview
Employment Type
Full-time
Benefits
401K with company match
Medical insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality ingredients and exceptional customer service. Established in 1969, Wendy's has grown to become one of the largest quick-service restaurants in the world, offering a diverse menu that includes their signature square-shaped beef patties, freshly made salads, and delicious beverages. Wendy's prides itself on delivering a superior dining experience that combines tasty food and friendly service in a clean and welcoming environment. As an established leader in the fast-food industry, Wendy's continually seeks motivated individuals to join their team and contribute to the brand's ongoing success.
This particular location at 5713 University Parkway, Winston Salem, NC 27105, operates within the framework of independently owned and operated Wendy's franchisees. These franchisees manage their compensation, benefits, and career progression opportunities, which may differ from company-owned locations, giving employees unique prospects and community-oriented approaches.
The Shift Manager position at Wendy's serves as the first level of management within the restaurant. This critical role is responsible for overseeing daily restaurant operations, ensuring that the establishment adheres to high standards of service, quality, and safety. Shift Managers take ownership of opening and closing procedures and assist the management team in achieving smooth operational workflows. They play a vital role in motivating and supporting crew members, fostering a positive work environment, and driving team success.
Shift Managers at Wendy's are tasked with training and monitoring food safety protocols, acting as cash managers during shifts when necessary, and ensuring the restaurant is fully prepared to operate efficiently either at opening, closing, or during busy periods. This includes conducting walk-throughs to confirm readiness and managing inventory and cash control responsibilities.
In addition to hands-on supervision, Shift Managers facilitate communication through team huddles, meetings, and direct engagement with staff to maximize employee retention and satisfaction. They enforce company policies and procedures and help maintain a safe, professional workplace. Working closely with the restaurant management team, Shift Managers help uphold quality standards for food and service, ensuring customers consistently experience the brand's commitment to excellence.
The role requires a service-driven individual capable of multitasking in a fast-paced environment while maintaining composure and effective leadership. Shift Managers also assist with crew scheduling and coverage to maintain service excellence throughout all shifts, oversee new hire onboarding processes, and address customer feedback through Voice of the Customer (VOC) issue resolution.
Wendy's offers its Shift Managers competitive benefits, including 401(k) plans with company matching, medical and vision insurance, and additional perks that depend on hours worked. This role demands energy, dedication, and a willingness to work varying shifts to support the restaurant's operational needs, making it an excellent opportunity for those looking to develop their leadership skills in the food service industry.
This particular location at 5713 University Parkway, Winston Salem, NC 27105, operates within the framework of independently owned and operated Wendy's franchisees. These franchisees manage their compensation, benefits, and career progression opportunities, which may differ from company-owned locations, giving employees unique prospects and community-oriented approaches.
The Shift Manager position at Wendy's serves as the first level of management within the restaurant. This critical role is responsible for overseeing daily restaurant operations, ensuring that the establishment adheres to high standards of service, quality, and safety. Shift Managers take ownership of opening and closing procedures and assist the management team in achieving smooth operational workflows. They play a vital role in motivating and supporting crew members, fostering a positive work environment, and driving team success.
Shift Managers at Wendy's are tasked with training and monitoring food safety protocols, acting as cash managers during shifts when necessary, and ensuring the restaurant is fully prepared to operate efficiently either at opening, closing, or during busy periods. This includes conducting walk-throughs to confirm readiness and managing inventory and cash control responsibilities.
In addition to hands-on supervision, Shift Managers facilitate communication through team huddles, meetings, and direct engagement with staff to maximize employee retention and satisfaction. They enforce company policies and procedures and help maintain a safe, professional workplace. Working closely with the restaurant management team, Shift Managers help uphold quality standards for food and service, ensuring customers consistently experience the brand's commitment to excellence.
The role requires a service-driven individual capable of multitasking in a fast-paced environment while maintaining composure and effective leadership. Shift Managers also assist with crew scheduling and coverage to maintain service excellence throughout all shifts, oversee new hire onboarding processes, and address customer feedback through Voice of the Customer (VOC) issue resolution.
Wendy's offers its Shift Managers competitive benefits, including 401(k) plans with company matching, medical and vision insurance, and additional perks that depend on hours worked. This role demands energy, dedication, and a willingness to work varying shifts to support the restaurant's operational needs, making it an excellent opportunity for those looking to develop their leadership skills in the food service industry.
Job Requirements
- High school diploma GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant retail customer service focused or equivalent experience
- Available for full time and close shifts
- Certification for open close shift manager
- Ability to multi-task while maintaining composure and be able to give and take direction work well in a team environment and have a strong service focus
- Must exhibit professionalism composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work concentrate and perform duties accurately in a fast paced environment that may involve noise and hot cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying at times up to 50 lbs reaching pushing pulling bending kneeling and stooping is involved
- Must be available to report for work promptly and regularly as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants area office etc as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant retail customer service focused or equivalent experience
- Available for full time and close shifts
- Certification for open close shift manager
- Ability to multi-task while maintaining composure and be able to give and take direction work well in a team environment and have a strong service focus
- Must exhibit professionalism composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work concentrate and perform duties accurately in a fast paced environment that may involve noise and hot cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying at times up to 50 lbs reaching pushing pulling bending kneeling and stooping is involved
- Must be available to report for work promptly and regularly as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants area office etc as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train monitor and reinforce food safety procedures to crew members
- Act as cash manager as needed including setting up cash registers at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open close and or rush-ready
- Work with restaurant management team to train develop and communicate with crew members and team trainers through team huddles manager meetings etc
- Supervise crew members and team trainers in a way that maximizes retention
- Supervise coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures
- Work with restaurant management team to ensure quality production and service standards are met and to create a safe efficient and professional environment
- Help execute appropriate shift-specific procedures according to DOP
- Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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