Shift Manager

WKS Restaurant Group is a dynamic and rapidly expanding multi-concept franchise restaurant developer and operator. With a strong presence operating over 300 stores across 17 states, WKS is committed to delivering top-tier dining experiences through its diverse portfolio of well-known brands. As a licensed franchisee of El Pollo Loco, Wendy's, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Cafe, WKS prides itself on maintaining high standards of quality, service, and cleanliness in every location. The company emphasizes an inclusive and supportive work environment that fosters career growth and personal development for its employees.

At the heart of WKS Restaurant Group’s success is its dedicated team of leaders who oversee daily operations with a focus on operational excellence and customer satisfaction. This job opportunity is with one of their many franchisees, specifically representing Wendy's, a well-recognized fast-food restaurant chain known for its fresh, quality ingredients and signature square hamburgers. The franchise owner operates independently and may offer varying compensation, benefits, and career programs from company-owned locations.

The role being offered is that of a Shift Manager at Wendy's. A Shift Manager plays a crucial role in maintaining smooth operations during their shift by managing team performance, ensuring adherence to food safety and company policies, and delivering outstanding customer service. This position requires hands-on leadership, including training staff, handling cash operations, and resolving any issues that arise during a shift. The Shift Manager is responsible for upholding the store's plan to meet Q.S.C. standards—Quality, Service, and Cleanliness—to ensure every customer enjoys a positive experience.

The position offers a comprehensive benefits package to support employee wellbeing and work-life balance. Benefits include medical insurance, vision and dental plans eligible after 30 days of employment, a 401k plan with up to 4% company match and immediate vesting after one year, along with paid vacation time starting at two weeks annually and increasing after five years of service. Working as a Shift Manager also involves physical responsibilities such as standing, walking, lifting up to 50 pounds, and occasionally driving for company errands, for which a valid driver’s license is required.

Ideal candidates will possess a high school diploma or GED, with one to three months of related experience or training, or an equivalent combination of education and experience. They must be Point of Contact (P.O.C.) trained on all positions within the restaurant. Required competencies include strong language skills to read, write, and communicate effectively; mathematical ability to perform basic calculations and interpret data; and reasoning skills to solve practical problems within a fast-paced environment.

This leadership role offers an excellent opportunity for individuals looking to grow within the fast-food industry, gaining valuable managerial experience in a well-established franchise operation. The company supports employee certification by requiring Crew Leader and Shift Supervisor certifications and provides a physically engaging work environment where safety and compliance are top priorities. With WKS Restaurant Group’s expansive network and reputation, this position serves as an entry point into a thriving restaurant career with room to advance.