Shift Manager

WKS Restaurant Group is a dynamic and rapidly growing multi-concept franchise restaurant developer and operator, boasting over 300 stores across 17 states. As a prominent licensed franchisee, WKS manages a diverse portfolio including well-known brands such as Wendy's, El Pollo Loco, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Café. This extensive network enables the company to leverage strong industry expertise and deliver exceptional dining experiences consistently across various locations. The organization's commitment to growth and quality service has positioned it as a significant player in the franchising sector, providing ample opportunities for career advancement and professional development within the restaurant industry.

This job opportunity is specifically for a Shift Supervisor role at a Wendy's franchise location managed by WKS Restaurant Group. The position involves overseeing daily restaurant operations to ensure customer satisfaction and adherence to company standards. The Shift Supervisor is responsible for managing shifts effectively, training team members, handling cash operations, and ensuring compliance with food safety and company policies. This role is essential for maintaining the store's Quality, Service, and Cleanliness (Q.S.C.) standards, which directly contribute to the overall customer experience and success of the franchise.

The ideal candidate will be expected to manage a busy fast-food environment, ensuring all operational requirements are met while supporting their team. Responsibilities include leading by example, facilitating a positive work atmosphere, and providing excellent customer service. Attention to detail in cash handling and adherence to food safety regulations are critical components of the role. Moreover, the Shift Supervisor must be proactive in addressing operational challenges and possess strong communication skills to effectively relay instructions and feedback to staff members.

In addition to the immediate managerial duties, the Shift Supervisor at Wendy's under WKS Restaurant Group will have the opportunity to grow within the organization, benefiting from the established training and certification programs such as Crew Leader and Shift Supervisor certifications. This position requires at least a high school diploma or GED, and candidates are expected to have some related experience or training. The company encourages a culture of continuous learning and development, ensuring that supervisors are well-equipped to maintain high service standards and foster a productive work environment.

The role entails physical demands typical of the fast-paced food service industry, including standing, walking, lifting up to 50 pounds, and occasionally driving for company errands. Candidates must be at least 18 years old and hold a valid driver’s license with proper vehicle insurance when performing driving duties. WKS Restaurant Group values employee well-being and supports workers by offering a comprehensive benefits package that includes medical, vision, and dental insurance, as well as a 401k plan with company matching, paid vacation, and more. These benefits underscore the organization's commitment to attracting and retaining dedicated employees who are vital to the company’s continued success and high operational standards.