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Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, freshness, and customer satisfaction. Founded in 1969, Wendy's has grown to become one of the largest quick-service restaurant brands in the world, with thousands of locations across various regions. Wendy's prides itself on its fresh, never frozen beef, made-to-order sandwiches, and diverse menu offerings that appeal to a wide range of customers. The brand is deeply committed to delivering exceptional dining experiences through friendly service, clean environments, and consistent quality standards.
This particular opportunity is located at 212 University Ave, Lubbock, TX 79415, and is an ... Show More
This particular opportunity is located at 212 University Ave, Lubbock, TX 79415, and is an ... Show More
Job Requirements
- High school diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure
- ability to work well in a team environment
- strong service focus
- must exhibit professionalism, composure, and discretion when resolving customer concerns
- ability to work in a fast paced environment
- must be able to stand for prolonged periods of time
- frequent lifting and carrying (up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping
- must be available to report for work promptly and regularly
- may be required to transfer to other locations and travel as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc
- supervise crew members and Team Trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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