Shift Manager

Wendy's is a renowned fast-food restaurant chain, famous for its square-shaped beef patties, fresh ingredients, and quick service. Established in 1969, Wendy's has built a reputation for quality and innovation in the competitive fast-food industry. The company operates numerous franchise locations across the United States and internationally, each independently owned and operated to meet the needs of its local community. The franchise at 2006 Park Street, Jacksonville, FL 32204, is part of this expansive network, dedicated to providing excellent customer service and quality food to its patrons. This location embodies Wendy's commitment to a customer-first approach, cleanliness, employee development, and efficient operation.

The Shift Manager role at this Wendy's franchise location represents the first level of management within the restaurant. It is a pivotal position responsible for overseeing the opening and closing procedures and supporting the daily operational activities to ensure the restaurant runs smoothly and efficiently. The Shift Manager plays a key part in maintaining high standards of customer service, food quality, and operational consistency while fostering a positive work environment for all team members. This role calls for a hands-on manager who can lead by example, supervise crew members, manage cash handling duties, and collaborate with the restaurant management team to meet business goals. The position offers the opportunity to grow leadership skills in a fast-paced environment and to contribute significantly to the overall success of the restaurant.

As a Shift Manager, you will be charged with the responsibility of ensuring that the restaurant is prepared for opening and closing, which includes performing walk-thru inspections to verify readiness and compliance with company standards. You will also be tasked with training, supervising, and motivating crew members and team trainers to ensure a cohesive and productive team environment. This includes reinforcing food safety protocols and assisting in managing crew schedules to maintain adequate coverage and meet customer service expectations. Additionally, you will act as the Cash Manager when necessary, managing cash registers and ensuring accurate cash flow at opening and closing.

Moreover, the role requires that you actively participate in addressing and resolving Voice of Customer (VOC) feedback to continually improve service quality. The Shift Manager will also assist in onboarding new hires via the proprietary Workday platform and may sometimes perform as the operational leader (Ops Leader) during shifts, taking on broader managerial responsibilities. This position demands a professional demeanor, the ability to multitask efficiently under pressure, and the capacity to work well collaboratively, while maintaining composure and discretion, especially in customer-focused situations.

This opportunity comes with competitive benefits for qualifying team members, including 401(k) plans with company matching, medical and vision insurance options, and other perks that support employee well-being. Candidates who are motivated, service-oriented, and eager to develop their career in restaurant management will find this role rewarding within Wendy's vibrant and supportive environment.