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Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is a renowned fast-food restaurant chain, famous for its square-shaped beef patties, fresh ingredients, and quick service. Established in 1969, Wendy's has built a reputation for quality and innovation in the competitive fast-food industry. The company operates numerous franchise locations across the United States and internationally, each independently owned and operated to meet the needs of its local community. The franchise at 2006 Park Street, Jacksonville, FL 32204, is part of this expansive network, dedicated to providing excellent customer service and quality food to its patrons. This location embodies Wendy's commitment to a customer-first approach, cleanliness, employee development, and... Show More
Job Requirements
- high school diploma GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant retail customer service focused or equivalent experience
- available for full time and close/shifts
- certification for open/close shift manager
- ability to multi-task while maintaining composure and be able to give and take direction work well in a team environment and have a strong service focus
- must exhibit professionalism composure and discretion when expediting or resolving all customer related concerns and issues
- ability to work concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying at times up to 50 lbs reaching pushing pulling bending kneeling and stooping is involved
- must be available to report for work promptly and regularly as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants area office etc as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- high school diploma GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant retail customer service focused or equivalent experience
- available for full time and close/shifts
- certification for open/close shift manager
- ability to multi-task while maintaining composure and be able to give and take direction work well in a team environment and have a strong service focus
- must exhibit professionalism composure and discretion when expediting or resolving all customer related concerns and issues
- ability to work concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- train monitor and reinforce food safety procedures to crew members
- act as cash manager as needed including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with restaurant management team to train develop and communicate with crew members and team trainers through team huddles manager meetings etc
- supervise crew members and team trainers to maximize retention
- supervise coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to delight every customer
- work with restaurant management team to ensure quality production and service standards are met and to create a safe efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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