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Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality food and exceptional customer service. With a strong commitment to innovation and community involvement, Wendy's continues to be a leader in the quick-service restaurant industry. Each location maintains a focus on delivering a welcoming atmosphere and consistent quality that customers expect when they visit. This particular opportunity is with one of Wendy's independently owned franchise locations, specifically located at 315 Washington Street, Memphis, TN 38103. Franchisees operate their own compensation, benefits, and career programs, which may differ from company-owned locations.
The role of Shift Manager at Wendy... Show More
The role of Shift Manager at Wendy... Show More
Job Requirements
- High school diploma, GED or equivalent preferred
- 6 months or more of restaurant, retail, customer service or equivalent experience
- must be at least 18 years of age
- available for full time and close shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure
- ability to work in a fast paced environment
- must be able to stand for prolonged periods
- frequent lifting and carrying up to 50 lbs
- must be available to report for work regularly and promptly
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure
- strong service focus and professionalism
- ability to work and concentrate in fast paced environment
- must be able to stand for prolonged periods
- frequent lifting and carrying up to 50 lbs, reaching, pushing, pulling, bending, kneeling and stooping
- must be available to report for work promptly and regularly
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as cash manager as needed including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles and manager meetings
- supervise crew members and team trainers to maximize retention
- supervise, coordinate and delegate execution of operations tasks ensuring compliance with company policies
- ensure quality, production and service standards are met and create a safe, efficient and professional environment
- assist with shift-specific procedures according to DOP
- assist management in maintaining proper coverage via schedules
- follow up and ensure resolution of VOC issues
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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