Shift Manager

Wendy's is a globally recognized fast-food restaurant chain known for its quality food, friendly service, and fun atmosphere. Founded by Dave Thomas, Wendy's prides itself on three core values: doing the right thing, treating people with respect, and making food better than customers would expect from a typical fast-food establishment. With locations across the United States and internationally, Wendy's continues to set the standard for fast food while maintaining its commitment to quality, innovation, and community engagement. Each restaurant operates as a family, creating a supportive work environment where team members can grow and develop their careers.

The Wendy's franchise located at 4026 Glenside Drive, Richmond, VA 23228, is currently seeking a dedicated and motivated Shift Manager to join its team. This position offers a unique opportunity to be a part of the Wendy's family and to take on a leadership role within a fast-paced and dynamic work environment. As a Shift Manager, you will be the face and personality of the restaurant during your shifts, embodying the values of fun, friendliness, and efficiency. You'll lead by example, ensuring that every customer enjoys an exceptional dining experience while maintaining high standards for food safety and quality.

This role is more than just management; it's about creating an environment where team members feel empowered and supported. You will be responsible for handling customer interactions with professionalism and care, whether addressing compliments or resolving concerns, ensuring customer satisfaction. A critical part of your role involves onboarding and training new employees, familiarizing them with Wendy's operational standards and workplace culture. This hands-on leadership role demands strong organization skills and the ability to manage multiple priorities simultaneously.

The Shift Manager is expected to ensure that food preparation and service meet Wendy's stringent safety protocols, maintaining compliance with health codes and internal guidelines. Flexibility is key to success in this position, as you may be required to travel to other Wendy's locations for support or training and must be prepared to handle various operational tasks, including standing or moving throughout your shift and occasionally lifting moderate weights.

At Wendy's, diversity and inclusion are highly valued. The company is a proud equal opportunity employer, welcoming individuals of all races, religions, genders, nationalities, and the LGBTQ+ community. The franchise also provides reasonable accommodations to support employees with disabilities, ensuring everyone has the opportunity to thrive and succeed.

The ideal candidate for the Shift Manager position will bring at least one year of restaurant experience, preferably with leadership or team management responsibilities. A high school diploma or GED is required, though candidates with some college or military experience are encouraged to apply. Strong skills in problem solving, customer service, decision-making, and effective communication are essential. The ability to take and give direction with professionalism and work collaboratively in a team environment will help you succeed in this role.

This position is franchised-owned, meaning compensation, benefits, and career development opportunities may differ from company-owned locations. However, the chance to advance your career in a supportive and reputable fast-food brand, work with fun and dedicated people, and contribute to delivering quality food and outstanding customer experiences makes this an excellent opportunity for any aspiring leader in the restaurant industry.