Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

medical benefits
bonus potential
Free Meals
College Assistance
Education Rewards
Company Chaplain
Direct Deposit
Tenure Recognition
Referral Bonus
Opportunity for advancement
uniforms
vacation
Employee assistance program
Unity Care

Job Description

Wendy's is a globally recognized fast-food restaurant chain, known for serving fresh, quality food with fast, friendly service. This particular opportunity is with Manna Inc., an affiliate operating 165 Wendy's restaurants, founded in 1988 and headquartered in Louisville, KY. Manna Inc. is a minority-owned company dedicated to fostering diversity and inclusion while maintaining a culture driven by honesty, integrity, and communication. They believe in developing employees by providing opportunities for growth, engagement, and professional challenges, with a strong emphasis on coaching and supporting staff. More than 50% of their managers come from the hourly ranks, highlighting their commitment to employee development and advancement.

The role available is a Shift Manager position at Wendy's, offering the chance to run a multi-million dollar business within the restaurant industry. Shift Managers at Wendy's are seen as leaders and role models, responsible for setting the tone of a fun and family-oriented environment while ensuring operational success. This role is not only about managing the day-to-day operations but also about building and leading a strong team, enhancing customer satisfaction, and driving profitability. Candidates with previous restaurant experience, particularly in supervisory or leadership roles, are encouraged to apply.

Wendy's provides a respectful and challenging work environment focused on rewarding hard-working individuals. The company offers flexible schedules to help employees maintain a good quality of life, including benefits such as daily pay for hourly staff, medical benefits, bonus potential, free meals while working, college and education assistance, and unique support services like a company chaplain and an employee assistance program. Additional benefits include tenure recognition, referral bonuses, uniforms, vacation time, and an employee-funded Unity Care Fund to support employees during times of crisis.

Shift Managers are expected to lead by example, maintaining high service standards and a clean, safe work environment while navigating the demands of a fast-paced setting. They must manage multiple tasks efficiently, communicate effectively, and excel in customer service and problem-solving to ensure a positive customer experience. The position requires physical stamina, including the ability to stand for long periods, lift heavy items, and work in varying temperature zones both indoors and outdoors. Candidates should be ready for flexible work hours that may include nights, weekends, and holidays.

Working at Wendy's through Manna Inc. offers not only a stable and rewarding career but also a pathway for upward mobility within the company. Employees are supported through comprehensive training and development programs and are encouraged to grow professionally within the organization, making this an excellent opportunity for motivated individuals passionate about leadership, customer service, and the fast-food industry.

Job Requirements

  • Ability to stand for extended periods (4-8+ hours) with periodic breaks
  • perform repetitive motions including use of hands and arms
  • frequent bending, stooping, squatting, stretching, twisting, reaching above eye level
  • capability to walk stairs and use a step ladder
  • occasional sitting, talking, and active listening
  • ability to lift and carry up to 50 pounds with assistance for heavier loads
  • ability to move quickly and efficiently in kitchen
  • compliance with food safety and sanitation regulations
  • flexible scheduling including nights, weekends, and holidays
  • ability to work in a loud, fast-paced environment
  • willingness to work in varying temperature zones and exposure to cleaning chemicals
  • use of personal protective equipment (PPE)
  • awareness of kitchen hazards
  • adaptability to indoor and outdoor work environments
  • ability to maintain safety practices

Job Qualifications

  • Previous experience in food service, preferably in a supervisory or leadership role
  • strong leadership and people management skills
  • excellent customer service skills
  • clear verbal and written communication skills
  • strong problem-solving abilities
  • ability to multitask and maintain attention to detail
  • familiarity with food safety regulations

Job Duties

  • Lead and supervise shift operations
  • manage and motivate team members
  • ensure customer satisfaction and resolve complaints
  • maintain food safety and sanitation standards
  • oversee inventory and supply management
  • handle cash and financial transactions accurately
  • promote a positive and respectful work environment

Job Criteria

Experience

Mid Level (3-7 years)


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