Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Job Description
Wendy's is one of the most recognized names in the fast-food industry, known for its fresh, made-to-order meals and commitment to quality customer service. Operating across numerous locations nationwide, Wendy's has earned a reputation for its innovative approach to fast food, providing a menu that features fresh, never frozen beef, along with a variety of other quality food offerings. The chain prides itself on a friendly and efficient customer experience that appeals to a wide demographic, from families to busy professionals. Each Wendy's franchise operates independently, which means that compensation, benefits, and career progression opportunities might vary depending on the franchisee's management and operational style.
This particular job opening is at a franchise location situated at 1061 Michigan St. N.E., Grand Rapids, MI 49503. This position plays a vital role in maintaining and enhancing the restaurant's operations by overseeing daily activities during shifts. The Shift Manager is the first tier of management within the restaurant, acting as a bridge between crew members and higher-level management to ensure smooth workflow and consistent standards.
The Shift Manager’s responsibilities include opening and closing the restaurant, ensuring the quality of food and customer service during operational hours, and maintaining overall restaurant effectiveness. This role requires the individual to lead by example, train and supervise crew members, and make certain that the restaurant environment is safe, efficient, and customer-focused. As part of the management team, the Shift Manager coordinates closely with the Restaurant Management team, participating in meetings, training sessions, and team huddles intended to optimize team performance and retention.
Key performance areas cover a broad spectrum from operational readiness, cash handling, and compliance with food safety protocols to ensuring customer satisfaction and resolution of any concerns. This position often requires multitasking and the ability to remain calm and professional in a fast-paced and sometimes challenging environment. The Shift Manager also plays an indispensable role in onboarding new hires, managing schedules, and sometimes stepping into the role of an Operations Leader when needed.
Wendy's offers a variety of employee benefits that include 401k plans with company match options, medical and vision insurance coverage, and additional perks for those who qualify based on their hours worked. These benefits aim to support employees’ long-term financial security and health while fostering a positive and productive workplace.
In summary, the Shift Manager position at Wendy’s is crucial for the daily operations of the restaurant, ensuring high standards of food quality, customer service, and team management. Candidates who thrive in this role will find opportunities to grow professionally within a renowned fast-food brand that values dedication, leadership, and quality. This opportunity is perfect for individuals looking to develop their management skills in a dynamic and rewarding environment, with the backing of a respected company and the support of a local franchise owner.
This particular job opening is at a franchise location situated at 1061 Michigan St. N.E., Grand Rapids, MI 49503. This position plays a vital role in maintaining and enhancing the restaurant's operations by overseeing daily activities during shifts. The Shift Manager is the first tier of management within the restaurant, acting as a bridge between crew members and higher-level management to ensure smooth workflow and consistent standards.
The Shift Manager’s responsibilities include opening and closing the restaurant, ensuring the quality of food and customer service during operational hours, and maintaining overall restaurant effectiveness. This role requires the individual to lead by example, train and supervise crew members, and make certain that the restaurant environment is safe, efficient, and customer-focused. As part of the management team, the Shift Manager coordinates closely with the Restaurant Management team, participating in meetings, training sessions, and team huddles intended to optimize team performance and retention.
Key performance areas cover a broad spectrum from operational readiness, cash handling, and compliance with food safety protocols to ensuring customer satisfaction and resolution of any concerns. This position often requires multitasking and the ability to remain calm and professional in a fast-paced and sometimes challenging environment. The Shift Manager also plays an indispensable role in onboarding new hires, managing schedules, and sometimes stepping into the role of an Operations Leader when needed.
Wendy's offers a variety of employee benefits that include 401k plans with company match options, medical and vision insurance coverage, and additional perks for those who qualify based on their hours worked. These benefits aim to support employees’ long-term financial security and health while fostering a positive and productive workplace.
In summary, the Shift Manager position at Wendy’s is crucial for the daily operations of the restaurant, ensuring high standards of food quality, customer service, and team management. Candidates who thrive in this role will find opportunities to grow professionally within a renowned fast-food brand that values dedication, leadership, and quality. This opportunity is perfect for individuals looking to develop their management skills in a dynamic and rewarding environment, with the backing of a respected company and the support of a local franchise owner.
Job Requirements
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close/ shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma, GED or equivalent preferred
- must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- available for full time and close/ shifts
- certification for Open/Close Shift Manager
- ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc
- supervise crew members and Team Trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
- onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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