Job Overview
Employment Type
Full-time
Benefits
401k
Medical insurance
Vision Insurance
Other great perks
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its quality food, quick service, and a friendly dining environment. Established as one of the leading quick-service restaurants, Wendy's focuses on delivering fresh, made-to-order meals to customers, emphasizing customer satisfaction, operational excellence, and teamwork. As a franchise-driven business, many Wendy's locations are independently owned and operated, ensuring a blend of corporate standards and local values to serve communities effectively. This particular opportunity is located at 538 Akron Dr, Winston Salem, NC, providing a vibrant setting where the brand continues to grow and impact the local market through consistent quality and commitment to service.
The Shift Manager position at Wendy's stands as the initial management role within the restaurant hierarchy, designed for individuals eager to step into leadership while contributing to daily operations. This role carries the responsibility for both opening and closing tasks, ensuring the smooth function of the restaurant throughout each shift. The Shift Manager not only oversees operational effectiveness but also guarantees quality control and outstanding customer service to meet and exceed brand standards. Serving as a key connector between the crew and restaurant management, the Shift Manager fosters a supportive environment by training, supervising, and motivating team members. This role requires hands-on leadership during busy periods, stepping in as needed to support various functions, including acting as the Operations Leader.
Responsibilities extend beyond basic management tasks—they include enforcing food safety regulations, managing cash operations, conducting readiness walk-throughs of the restaurant, and maintaining compliance with company policies. The Shift Manager collaborates closely with the Restaurant Management team to train crew members, manage schedules, and resolve customer feedback issues to ensure a robust and responsive service culture. This position demands strong multitasking abilities, professionalism, and the capacity to handle fast-paced, sometimes physically demanding, situations. Beyond operation-focused duties, the role involves onboarding new hires, supporting crew development, and promoting a workplace conducive to retention and growth.
Emphasizing career growth and employee well-being, Wendy's offers various benefits such as 401k plans with company match, medical and vision insurance, and additional perks contingent on hours worked. This position is ideal for those ready to develop leadership skills within a respected brand, engage in a dynamic team environment, and uphold a strong customer service focus. Candidates should expect to work full-time hours, including closing shifts, and be prepared for possible transfer or travel to meet operational needs. Overall, the Shift Manager role is a cornerstone for career advancement within Wendy's franchise system, empowering individuals to shape the customer experience and operational success at the store level.
The Shift Manager position at Wendy's stands as the initial management role within the restaurant hierarchy, designed for individuals eager to step into leadership while contributing to daily operations. This role carries the responsibility for both opening and closing tasks, ensuring the smooth function of the restaurant throughout each shift. The Shift Manager not only oversees operational effectiveness but also guarantees quality control and outstanding customer service to meet and exceed brand standards. Serving as a key connector between the crew and restaurant management, the Shift Manager fosters a supportive environment by training, supervising, and motivating team members. This role requires hands-on leadership during busy periods, stepping in as needed to support various functions, including acting as the Operations Leader.
Responsibilities extend beyond basic management tasks—they include enforcing food safety regulations, managing cash operations, conducting readiness walk-throughs of the restaurant, and maintaining compliance with company policies. The Shift Manager collaborates closely with the Restaurant Management team to train crew members, manage schedules, and resolve customer feedback issues to ensure a robust and responsive service culture. This position demands strong multitasking abilities, professionalism, and the capacity to handle fast-paced, sometimes physically demanding, situations. Beyond operation-focused duties, the role involves onboarding new hires, supporting crew development, and promoting a workplace conducive to retention and growth.
Emphasizing career growth and employee well-being, Wendy's offers various benefits such as 401k plans with company match, medical and vision insurance, and additional perks contingent on hours worked. This position is ideal for those ready to develop leadership skills within a respected brand, engage in a dynamic team environment, and uphold a strong customer service focus. Candidates should expect to work full-time hours, including closing shifts, and be prepared for possible transfer or travel to meet operational needs. Overall, the Shift Manager role is a cornerstone for career advancement within Wendy's franchise system, empowering individuals to shape the customer experience and operational success at the store level.
Job Requirements
- High school diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure
- Ability to give and take direction
- Ability to work well in a team environment
- Strong service focus
- Must exhibit professionalism, composure, and discretion when resolving customer concerns
- Ability to work and concentrate in fast paced environment with noise and temperature elements
- Must be able to stand for prolonged periods
- Position requires use of a headset
- Frequent lifting and carrying up to 50 lbs.
- Ability to reach, push, pull, bend, kneel, and stoop
- Available to work all day parts and days of the week
- Must be willing to transfer and travel as needed
- Must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma, GED or equivalent preferred
- Must be at least 18 years of age
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- Available for full time and close shifts
- Certification for Open/Close Shift Manager
- Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
- Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- Must be able to stand for prolonged periods of time
- Position requires the use of a headset
- Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
- Must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- Must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor, and reinforce food safety procedures to crew members
- Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- Supervise crew members and Team Trainers in a way that maximizes retention
- Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
- Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- Help execute appropriate shift-specific procedures according to DOP
- Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of VOC issues as needed
- Onboard new hires in Workday
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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