Shift Manager

Powder Springs, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Day Shifts

Weekend Shifts

Benefits

401k

Medical insurance

Vision Insurance

Job Description

Wendy's is a globally recognized fast-food restaurant chain renowned for its fresh, made-to-order meals and commitment to quality customer service. Established in 1969, Wendy's has grown into one of the largest quick-service restaurant chains worldwide, with thousands of locations serving millions of customers daily. The company emphasizes a people-first culture, striving to create positive experiences for both customers and employees. Wendy's franchises operate independently, which means benefits, compensation, and career development opportunities may vary by location. The Powder Springs, GA location at 1110 Richard D. Sailors Parkway is one such franchise operating under these standards.

The Shift Ma... Show More

Job Requirements

High school diploma, GED or equivalent preferred
must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
available for full time and close shifts
certification for Open/Close Shift Manager required
ability to multi-task while maintaining composure
ability to work well in a team environment
strong service focus
professionalism and discretion in resolving customer concerns
ability to work in fast paced environment with noise and variable temperatures
ability to stand for prolonged periods
frequent lifting and carrying up to 50 lbs.
ability to use a headset
punctuality and reliability
willingness to transfer and travel as needed
must have or be willing to obtain ServSafe certification by end of training

Job Qualifications

High School Diploma, GED or equivalent preferred
must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
available for full time and close shifts
certification for Open/Close Shift Manager
ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
must be able to stand for prolonged periods of time
position requires the use of a headset
frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
must be available to report for work promptly and regularly, as well as work all day parts and days of the week
may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
must have or be willing to obtain ServSafe certification by end of training

Job Duties

Train, monitor, and reinforce food safety procedures to crew members
act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
supervise crew members and Team Trainers in a way that maximizes retention
supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to Delight Every Customer
work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
help execute appropriate shift-specific procedures according to DOP
assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
follow up and ensure resolution of VOC issues as needed
onboard new hires in Workday

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This: