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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $12.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
The hiring establishment is a well-recognized restaurant chain dedicated to delivering high-quality dining experiences to its customers. Known for its commitment to food safety, customer satisfaction, and operational excellence, this restaurant operates with a focus on professionalism and a positive work environment. The company values leadership and development within its team, encouraging employees to grow within their roles and take on new challenges. It operates in dynamic and fast-paced environments where exceptional service and consistent food quality are paramount. The employment type for the Shift Manager role is full-time, requiring flexibility to work various shifts and days of the week,... Show More
Job Requirements
- High school diploma or GED required
- must be at least 18 years of age
- one or more years of restaurant experience
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- ability to multi-task while maintaining composure and giving sound advice and direction
- must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma or GED
- one or more years of restaurant experience
- 6 months or more of restaurant, retail, or customer service experience
- ability to multi-task while maintaining composure
- ability to take and give direction
- strong customer orientation focus
- professionalism and discretion in resolving customer concerns
- ability to work in fast-paced environments
- strong leadership and communication skills
- willingness to obtain ServSafe certification by end of training
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- managing cash handling procedures, including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with restaurant management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- supervise crew members and Team Trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all company policies and procedures
- work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
- help execute appropriate shift-specific procedures according to Daily Operating Procedures
- assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure customer service standards are attained/exceeded
- follow up and ensure resolution of Voice of Customer (VOC) issues as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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