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Shift Manager

West Reading, PA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career advancement opportunities
Training and Development

Job Description

YCH Wendy's is a thriving quick service restaurant franchise dedicated to delivering exceptional food and outstanding service to its customers. As a recognized name in the fast-food industry, YCH Wendy's prides itself on maintaining high standards of quality, cleanliness, and customer satisfaction across all its locations. The company supports a vibrant and inclusive work environment where employees are encouraged to grow personally and professionally. Recognized for its commitment to workforce development, YCH Wendy's offers opportunities for career advancement within the restaurant and hospitality sector. The franchise is continuously expanding, providing ample room for ambitious individuals who seek long-term employment in the fast-paced food service industry.\n\nAs a Shift Supervisor at YCH Wendy's, you will be integral to the restaurant's daily success and customer satisfaction. Your role is pivotal in leading shift operations, supporting team members, and ensuring every customer leaves satisfied. You will be responsible for overseeing opening and closing tasks, training and mentoring crew members, and maintaining the highest standards of food safety and cleanliness. This position calls for a dynamic leader who thrives in a busy environment and can motivate others to achieve excellence. The Shift Supervisor acts as a liaison between the front-of-house team and management, fostering a culture of teamwork, accountability, and service excellence. Key responsibilities include managing operational workflows, addressing customer inquiries and concerns professionally, and helping to create memorable dining experiences for all patrons. This role offers a unique opportunity to develop leadership skills within a supportive fast-food franchise committed to employee growth. With a foundation built on servant leadership and customer focus, Shift Supervisors help shape the workplace into a positive, productive atmosphere where employees feel valued and customers feel welcomed. This full-time position requires flexibility with shifts, including weekends, and a readiness to handle the physical demands of the role such as standing for extended periods and lifting items up to 50 pounds. Certification such as ServSafe is encouraged and supported during training to ensure compliance with food safety regulations. Joining YCH Wendy's as a Shift Supervisor means becoming part of a growing team where your impact is visible daily, your contributions appreciated, and your career path supported.

Job Requirements

  • High school diploma or GED
  • minimum 1 year experience in restaurant, retail, or customer service
  • preferred supervisory experience
  • ability to stand for long periods
  • ability to lift up to 50 lbs
  • availability to work various shifts including weekends
  • willingness to complete ServSafe certification
  • reliable transportation to and from work

Job Qualifications

  • High school diploma or GED
  • at least 1 year in restaurant, retail, or customer service role
  • supervisory experience preferred
  • strong leadership and multitasking skills
  • ability to motivate and coach team members
  • excellent communication and customer service skills

Job Duties

  • Train and support your team
  • oversee daily operations
  • deliver excellence in food quality and customer service
  • lead by example
  • solve problems with professionalism
  • oversee opening and closing shifts
  • maintain cleanliness and food safety standards

Job Criteria

Experience

Mid Level (3-7 years)


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