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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid sick leave
401(k)
Employee Discounts
Employee assistance program
Job Description
The Wendy's Company is a global leader in the quick-service restaurant industry and is recognized as the world's second largest quick-service hamburger company. Established with a commitment to quality and customer satisfaction, Wendy's operates a massive network that includes more than 6,500 franchise and company-owned restaurants across the United States and 25 other countries and U.S. territories worldwide. The company's brand is synonymous with fresh ingredients, exceptional service, and a customer-first philosophy. Wendy's prides itself on fostering a vibrant workplace culture that encourages growth, development, and leadership among its employees.
As a Shift Manager at Wendy's, you will p... Show More
As a Shift Manager at Wendy's, you will p... Show More
Job Requirements
- High school diploma or GED required
- must be at least 18 years of age
- one or more years of restaurant experience
- 6 months or more of restaurant, retail, customer service focused or equivalent experience
- ability to multi-task while maintaining composure and giving sound advice and direction
- must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
- must be able to stand for prolonged periods of time
- position requires the use of a headset
- frequent lifting and carrying up to 25-50 pounds, as necessary, reaching, pushing, pulling, bending, kneeling and stooping is involved
- must be available to report for work promptly and regularly, as well as work all day parts and days of the week
- may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High School Diploma or GED required
- one or more years of restaurant experience
- 6 months or more of restaurant, retail, customer service focused, or equivalent experience
- ability to multi-task while maintaining composure and giving sound advice and direction
- must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment
- must be able to stand for prolonged periods of time
- position requires use of a headset
- frequent lifting, carrying, reaching, pushing, pulling, bending, kneeling and stooping involved
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open, close and/or rush-ready
- work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
- supervise crew members and Team Trainers in a way that maximizes retention
- supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to Delight Every Customer
- work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
- help execute appropriate shift-specific procedures according to DOP
- assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
- follow up and ensure resolution of VOC issues as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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