Shift Manager

Auburn, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Paid sick leave

401(k)

Employee Discounts

Employee assistance program

Job Description

The Wendy's Company is a global leader in the quick-service restaurant industry and is recognized as the world's second largest quick-service hamburger company. Established with a commitment to quality and customer satisfaction, Wendy's operates a massive network that includes more than 6,500 franchise and company-owned restaurants across the United States and 25 other countries and U.S. territories worldwide. The company's brand is synonymous with fresh ingredients, exceptional service, and a customer-first philosophy. Wendy's prides itself on fostering a vibrant workplace culture that encourages growth, development, and leadership among its employees.

As a Shift Manager at Wendy's, you will play a pivotal role in the daily operations that keep the restaurant running smoothly and efficiently. This role is dynamic and multifaceted, focusing on leadership and supervisory responsibilities across several key areas including opening and closing procedures, kitchen operations, and customer service. Certified Shift Managers are expected to provide additional leadership in one or more specialized areas depending on their certification, such as managing the opening and closing shifts, overseeing kitchen operations, or driving customer service excellence. You have the opportunity to influence the overall restaurant effectiveness and contribute to making every customer experience exceptional. The position demands a proactive approach to training, monitoring, and supporting crew members, ensuring that all activities comply with company policies and food safety standards.

Your responsibilities as a Shift Manager will include overseeing operational tasks, from cash management duties like setting up cash registers and verifying cash at close, to ensuring the restaurant is ready for service through diligent walk-throughs. You will be a crucial link between the restaurant management team and crew, facilitating communication, supervising team trainers, and fostering a productive and welcoming environment that encourages employee retention. Customer delight is at the heart of everything done at Wendy's, and Shift Managers are expected to lead by example in maintaining quality, production, service standards, and a safe workplace.

Specialized shift manager roles bring unique focuses: the Open/Close Shift Manager prioritizes cleanliness, food safety, and preparation logistics to ensure shifts start and end seamlessly; the Kitchen Shift Manager champions quality control and food safety practices critical to delivering top menu items; and the Customer Service Shift Manager cultivates a service-oriented culture that strengthens customer loyalty and ensures every shift is optimized for peak performance. This role is an excellent opportunity for individuals passionate about leadership in a fast-paced, customer-facing environment, offering a path for personal and career growth within a major global brand.

Job Requirements

High school diploma or GED required
must be at least 18 years of age
one or more years of restaurant experience
6 months or more of restaurant, retail, customer service focused or equivalent experience
ability to multi-task while maintaining composure and giving sound advice and direction
must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
must be able to stand for prolonged periods of time
position requires the use of a headset
frequent lifting and carrying up to 25-50 pounds, as necessary, reaching, pushing, pulling, bending, kneeling and stooping is involved
must be available to report for work promptly and regularly, as well as work all day parts and days of the week
may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
must have or be willing to obtain ServSafe certification by end of training

Job Qualifications

High School Diploma or GED required
one or more years of restaurant experience
6 months or more of restaurant, retail, customer service focused, or equivalent experience
ability to multi-task while maintaining composure and giving sound advice and direction
must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
ability to work, concentrate and perform duties accurately in a fast paced environment
must be able to stand for prolonged periods of time
position requires use of a headset
frequent lifting, carrying, reaching, pushing, pulling, bending, kneeling and stooping involved

Job Duties

Train, monitor and reinforce food safety procedures to crew members
act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close
perform walk-thru to ensure restaurant is ready to open, close and/or rush-ready
work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
supervise crew members and Team Trainers in a way that maximizes retention
supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to Delight Every Customer
work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
help execute appropriate shift-specific procedures according to DOP
assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
follow up and ensure resolution of VOC issues as needed