Shift Manager

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $23.10

Work Schedule

Rotating Shifts

Weekend Shifts

Job Description

The Shift Manager position is a key leadership role within a Quick Service Restaurant (QSR), operating under the guidance of the Restaurant Manager. This role plays a critical role in ensuring smooth daily operations, maintaining high standards of service, and managing team members during their shifts. Our establishment is a dynamic QSR known for commitment to excellence, food quality, cleanliness, and exceptional customer service. With a focus on staff development and operational efficiency, we offer a structured progression system for Shift Managers, allowing growth through multiple levels based on skills, experience, and operational expertise.

As a Shift Manager... Show More

Job Requirements

high school diploma or ged
must be at least 18 years of age
completion of shift leader training path
servsafe certification
availability to work shifts including weekends holidays and closing shifts depending on shift manager level
ability to manage time effectively and multitask under pressure
physical ability to stand walk stoop kneel crouch push and lift weights up to 50 pounds
excellent interpersonal and leadership skills
strong communication and organizational abilities
ability to use restaurant equipment and technology proficiently

Job Qualifications

high school diploma or ged
must be at least 18 years of age
servsafe certification
strong verbal communication skills with the ability to listen attentively understand others perspectives and respond clearly
capable of influencing others and gaining commitment to maintain high operational standards
basic math skills to handle tasks such as counting change totaling orders and analyzing labor and food costs
ability to exercise sound judgment and make decisions based on situational needs and operational goals
capable of handling day-to-day challenges confidently adapting to multiple demands and adjusting priorities quickly in a dynamic environment
proven ability to manage teams effectively ensuring high customer satisfaction and smooth operations
exhibits a positive and professional appearance demeanor and energy at all times

Job Duties

ensure the restaurant is clean and well-maintained and that all company procedures are followed
uphold the standards for food quality cleanliness sanitation and customer service
effectively manage costs including cash handling food products labor paper supplies energy consumption and other operational expenses
responsible for cash register setup and smooth shift transitions during shift changes
oversee and manage the shift supervising and directing team members maintaining clear communication and ensuring a focus on customer service
train new and existing team members in various job stations and operational procedures when requested
complete all required shift management administrative tasks including reports sales readings and necessary documentation
post sales readings and conduct shift awareness walk-throughs to ensure operations are running smoothly
observe and enforce all safety and security procedures ensuring a safe working environment for both staff and customers

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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