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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $23.10
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
This job opening is for the position of Shift Manager at a well-established Quick Service Restaurant (QSR), a segment of the fast-food industry known for quick service, quality food, and efficient operations. The restaurant emphasizes upholding the highest standards in food safety, cleanliness, customer service, and operational excellence. The Shift Manager role is vital for maintaining these standards during operational shifts, ensuring seamless restaurant function, team coordination, and customer satisfaction.
The Shift Manager functions under the direction of the Restaurant Manager and leads the team during assigned shifts, which include opening, closing, and mid-shifts. This position requires full certification, includi... Show More
The Shift Manager functions under the direction of the Restaurant Manager and leads the team during assigned shifts, which include opening, closing, and mid-shifts. This position requires full certification, includi... Show More
Job Requirements
- High school diploma or GED
- Must be at least 18 years old
- ServSafe certification required
- Minimum availability based on shift level (3 days for Level 1, 4 days for Level 2, 5 days including weekends for Level 3, open availability for Level 4)
- Ability to manage shifts independently at higher levels
- Understanding of labor percentage and cost control
- Ability to complete inventory processes and food orders
- Availability to work weekends and holidays at advanced levels
- Strong leadership and mentorship skills
- Capacity to work in a fast-paced, physically demanding environment
Job Qualifications
- High school diploma or GED
- Must be at least 18 years old
- ServSafe certification required
- Strong verbal communication skills
- Ability to influence others and maintain high operational standards
- Basic math skills including counting change, totaling orders, and analyzing labor and food costs
- Ability to exercise sound judgment and make decisions
- Proven leadership skills in managing teams and ensuring customer satisfaction
- Positive and professional appearance and demeanor
- Flexibility to adapt to changing demands and priorities
Job Duties
- Ensure the restaurant is clean and well-maintained, and follow all company procedures
- Uphold standards for food quality, cleanliness, sanitation, and customer service
- Effectively manage costs including cash handling, food products, labor, paper supplies, energy consumption, and operational expenses
- Responsible for cash register setup and smooth shift transitions
- Oversee and manage the shift, supervising team members and ensuring a focus on customer service
- Train new and existing team members when requested
- Complete all required shift management administrative tasks including reports and sales readings
- Post sales readings and conduct shift awareness walk-throughs
- Observe and enforce all safety and security procedures to ensure a safe working environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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