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Shift Manager

Allentown, PA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts

Job Description

YCH Wendy's is a dynamic and expanding quick service restaurant franchise committed to delivering exceptional service and top-quality food to its valued customers. Established as a prominent member of the fast-food industry, YCH Wendy's stands out for its dedication to excellence, innovative practices, and a supportive workplace culture. As a part of a broader network of Wendy's franchises, YCH Wendy's focuses on creating memorable dining experiences by ensuring product quality and customer satisfaction at every turn. The company embraces growth and motivates its team members to pursue rewarding careers within the food service sector. The work environment is fast-paced, challenging, and filled with opportunities for employees who are passionate about advancing their roles and responsibilities. YCH Wendy's fosters an inclusive environment welcoming diversity and encouraging equal opportunities for all applicants, including individuals with disabilities requiring accommodations.

The role of Shift Supervisor at YCH Wendy’s is a vital leadership position designed for motivated individuals who thrive in a team-oriented atmosphere. As a Shift Supervisor, you will take charge of daily restaurant operations, managing shifts with precision and driving your crew to provide high-quality food and outstanding customer experiences. This role involves overseeing the seamless execution of opening and closing procedures, training and mentoring team members, and upholding rigorous standards for food safety and workplace cleanliness. You will work closely with the restaurant management to ensure compliance with all procedural guidelines and take a proactive approach in solving operational challenges. Whether you supervise kitchen activities, lead customer service initiatives, or handle opening and closing tasks, your leadership will be essential in fostering a positive, productive work environment. This position demands attentiveness, good organizational skills, and the ability to multitask effectively while maintaining a welcoming atmosphere for both customers and staff. Candidates interested in building a career with YCH Wendy’s will find ample opportunity for personal and professional growth as part of a company that values dedication, teamwork, and excellence.

Job Requirements

  • High school diploma or GED
  • At least 1 year of relevant experience
  • Ability to multitask and motivate a team
  • Strong communication and interpersonal skills
  • Physical ability to stand long periods and lift up to 50 lbs
  • Flexibility to work various shifts including weekends
  • Willingness to travel to different locations as needed
  • Reliable transportation to and from work
  • Commitment to completing ServSafe certification

Job Qualifications

  • High school diploma or GED
  • At least 1 year in a restaurant, retail, or customer service role
  • Prior supervisory experience preferred
  • Strong leadership and multitasking skills
  • Ability to resolve customer concerns professionally
  • Ability to motivate and inspire a team
  • Willingness to complete ServSafe certification during training

Job Duties

  • Train and support your team by reinforcing food safety practices and coaching crew members
  • Oversee daily operations including setting up registers and preparing for busy shifts
  • Ensure the restaurant is ready to open or close with all standards met
  • Work closely with management to meet quality, safety, and service standards
  • Supervise, coordinate, and delegate tasks to create an efficient and supportive environment
  • Address customer feedback and solve operational problems with professionalism
  • Foster a positive workplace culture by inspiring and mentoring team members

Job Criteria

Experience

Mid Level (3-7 years)


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