Shift Manager

AES Restaurant Group, LLC is a prominent franchisee of Arby's, a well-known fast-food restaurant chain, operating across 344 locations in 20 states, primarily based in Northern Indiana. The company is deeply committed to its core value represented by its name: Attitude Equals Success (AES). This value embodies their belief that a positive attitude in pursuing goals directly influences the success achieved. The group prides itself on fostering a goal-oriented environment that encourages continuous development, outstanding guest service, and operational excellence across all its locations.

AES Restaurant Group offers various employee benefits including a bonus program, flexible full-time and part-time shifts, health insurance, a health savings account, paid time off (PTO), and an employee rewards and recognition program. These benefits reflect their dedication to supporting their employees' well-being and professional growth.

The Shift Manager role at AES Restaurant Group is a critical position tasked with overseeing restaurant operations and leading team members during assigned shifts to ensure exceptional service and guest satisfaction. This position carries the full accountability for operations when higher management is not present, demanding a high level of leadership, responsibility, and attention to detail. Shift Managers collaborate closely with General and Assistant Managers to meet and exceed performance goals focusing on restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and compliance with all governing regulations.

In this role, the Shift Manager will be directly responsible for ensuring that team members provide outstanding service to guests while assisting in training and coaching employees to develop their skills. They utilize AES systems to manage restaurant operations effectively, maintain strict controls over cash and inventory, and aim to consistently meet targets related to service standards, operational performance, and financial outcomes. The role demands managing profit and loss, food cost, and labor cost efficiently, often in a fast-paced and dynamic environment.

Ideal candidates are those who demonstrate respect and clear communication with others, excel in coaching and developing team members, and possess emotional resilience and patience necessary to lead effectively under pressure. They should be capable of quick thinking, uphold high standards in integrity and customer satisfaction, and possess relevant experience in leadership, operations management, and restaurant management. The company also places a strong emphasis on workplace safety and regulatory compliance, ensuring all team activities align with employment law, food safety protocols, and accounting controls.

AES Restaurant Group's vision is to be the favorite fast-food destination for guests, and the role of the Shift Manager is pivotal in achieving this ambition by driving day-to-day operational excellence and fostering a welcoming and efficient restaurant environment. Whether you are looking to advance your career in the hospitality industry or are taking your first step, AES offers a platform for professional growth within a supportive, goal-driven culture.