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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
The Wendy's Company is the world's second largest quick-service hamburger restaurant chain, operating more than 6,500 franchise and Company-owned establishments across the United States and 25 other countries and U.S. territories worldwide. As a leader in the quick-service restaurant industry, Wendy's prides itself on delivering high-quality food and exceptional service. Known for its fresh, made-to-order menu offerings, Wendy's emphasizes customer satisfaction and operational excellence to maintain its strong brand reputation. The company fosters an inclusive and dynamic workplace culture committed to employee development, safety, and teamwork, making it a sought-after employer in the restaurant sector.
The position of Shi... Show More
The position of Shi... Show More
Job Requirements
- High school diploma or GED required
- must be at least 18 years of age
- one or more years of restaurant experience
- six months or more of restaurant, retail, customer service focused or equivalent experience
- ability to multi-task while maintaining composure and giving sound advice and direction
- ability to take and give direction
- must work well in a team environment
- must have strong customer orientation focus
- ability to exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
- ability to work, concentrate and perform duties accurately in a fast paced environment involving noise and hot/cold temperatures
- must be able to stand for prolonged periods
- frequent lifting and carrying up to 25-50 pounds as necessary
- frequent reaching, pushing, pulling, bending, kneeling and stooping
- must be available to report for work promptly and regularly
- must be able to work all day parts and days of the week
- may be required to transfer locations and travel as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Qualifications
- High school diploma or GED
- must be at least 18 years of age
- one or more years of restaurant experience
- six months or more of restaurant, retail, customer service focused or equivalent experience
- ability to multi-task while maintaining composure and giving sound advice and direction
- ability to work well in a team environment
- strong customer orientation focus
- ability to exhibit professionalism, composure, and discretion in resolving customer concerns
- ability to work under pressure in a fast-paced environment
- ability to stand for prolonged periods
- ability to use a headset
- good physical condition to perform frequent lifting, reaching, pushing, pulling, bending, kneeling and stooping
- must be available to work all shifts and days of the week
- willing to travel as business needs dictate
- must have or be willing to obtain ServSafe certification by end of training
Job Duties
- Train, monitor and reinforce food safety procedures to crew members
- act as cash manager as needed, including setting up cash register(s) at open and verifying cash at close
- perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- work with restaurant management team to train, develop and communicate with crew members and team trainers
- supervise crew members and team trainers to maximize retention
- supervise, coordinate and delegate execution of operations tasks and ensure compliance with company policies and procedures
- work with restaurant management team to ensure quality, production and service standards are met and create a safe, efficient and professional environment
- execute shift-specific procedures according to daily operating plans
- assist in maintaining proper crew member scheduling to meet customer service standards
- follow up and ensure resolution of voice of customer (VOC) issues as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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