The Wendy's Company logo

Shift Manager

Kissimmee, FL, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $15.55 - $21.75
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Work Schedule

Flexible
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Benefits

Healthcare benefits
Paid Time Off
401(k) with employer match
Employee assistance program
Paid training
Career growth opportunities
Equal employment opportunity

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality food and commitment to customer satisfaction. As one of the leading names in the quick-service industry, Wendy's prides itself on fostering a welcoming and inclusive culture for both its employees and customers. Established with the mission to serve real food made with fresh ingredients, Wendy's has grown into a brand synonymous with quality, innovation, and community involvement. With numerous locations worldwide, Wendy's continues to expand its family-style environment that supports career growth and personal development for employees at every level.

Working at Wendy's offers more than just a typical job experience. The company focuses heavily on creating a positive and supportive work atmosphere where employees are empowered to succeed. As a Shift Manager within the Wendy's family, individuals become integral leaders who help shape daily operations, ensure exceptional service, and guide team members to perform at their best. This role requires dedication, enthusiasm, and a genuine passion for customer service and problem-solving. Shift Managers are responsible for directing operations during their shift, including coaching employees, maintaining food safety standards, and upholding brand guidelines to ensure every guest leaves satisfied.

This position offers competitive pay ranging from $15.55 to $21.75 per hour, reflecting the importance of the role and the company’s commitment to valuing its employees. Full-time Shift Managers can access comprehensive healthcare benefits, paid time off, and a 401(k) plan with employer match, alongside an employee assistance program available to all staff. Wendy's also emphasizes career advancement, providing opportunities to grow within the restaurant and beyond, fostering long-term career pathways for motivated individuals. Paid training ensures new Shift Managers receive the support and knowledge required to succeed while introducing them to the Wendy’s Way of doing business.

Wendy’s expects its Shift Managers to take ownership of their work environment by promoting positive team dynamics, solving problems efficiently, and leading by example. Flexibility in scheduling is necessary to meet the restaurant's dynamic demands. Shift Managers must be physically capable of standing and moving throughout their shifts, utilizing restaurant equipment such as headsets, registers, and grills. The role demands adherence to restaurant brand standards to prepare quality food, serve customers effectively, and maintain a clean, safe, and welcoming restaurant atmosphere. Reliable transportation is also essential for attending training sessions or other tasks at different locations.

Wendy’s is proud to be an equal opportunity employer, welcoming applicants of all ages, races, religions, nationalities, genders, and members of the LGBTQ+ community. The company is committed to providing reasonable accommodations to enable people with disabilities to perform essential job functions. Joining Wendy’s means becoming part of a diverse and growing family where every team member's contribution is valued, and personal career goals are supported. If you are passionate about leadership, customer service, and fostering a welcoming work environment, this Shift Manager role offers a rewarding opportunity to develop and thrive within one of the most reputable fast-food franchises in the world.

Job Requirements

  • ability to stand and move throughout shifts
  • proficiency in using restaurant equipment such as headsets, registers, and grills
  • reliable transportation to commute to assigned locations
  • willingness to adhere to brand standards and procedures
  • commitment to maintain food safety protocols
  • flexibility with work scheduling

Job Qualifications

  • high school diploma or equivalent preferred
  • previous leadership or supervisory experience in a restaurant or retail setting
  • strong communication and interpersonal skills
  • ability to work flexible hours including evenings and weekends
  • problem-solving aptitude
  • commitment to customer service excellence

Job Duties

  • lead shift operations to ensure smooth restaurant function
  • coach and develop team members to deliver excellent customer service
  • enforce food safety and quality standards
  • manage customer issues and problem-solving during shifts
  • maintain cleanliness and organization of the restaurant
  • operate restaurant equipment efficiently
  • adhere to brand guidelines and procedures

Job Criteria

Experience

Entry Level (1-2 years)


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