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Shift Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities
Equal opportunity employer

Job Description

YCH Wendy's is a dynamic and expanding quick service restaurant franchise dedicated to delivering exceptional service and high-quality food to its customers. With a focus on fostering a welcoming and positive work environment, YCH Wendy's provides a platform for motivated individuals to grow their careers while contributing to the success of a well-established brand. Known for its iconic menu and commitment to food safety and customer satisfaction, the franchise offers a vibrant atmosphere where teamwork, leadership, and operational excellence are highly valued. As part of a larger network of Wendy's franchises, YCH Wendy's benefits from the global recognition and trusted reputation of the Wendy's brand, making it an attractive employer for those seeking a long-term career in the fast-paced food service industry. Employees at YCH Wendy's enjoy a collaborative culture that emphasizes continuous improvement, skill development, and customer-centric service.

The role of a Shift Supervisor at YCH Wendy's is pivotal in maintaining the smooth operation of daily restaurant activities while supporting the team in delivering outstanding food and customer experiences. The Shift Supervisor is responsible for overseeing shifts, ensuring key operational tasks are completed efficiently, and fostering a positive workplace environment. This leadership position requires the ability to train and mentor crew members on food safety practices, operational procedures, and customer service standards. Shift Supervisors work closely with restaurant management to uphold quality, safety, and service benchmarks, demonstrating leadership by example to create an efficient and supportive team dynamic. The diversity of the role includes responsibilities in different areas such as kitchen operations, customer service leadership, and opening or closing the restaurant. Candidates in this role will have the opportunity to develop valuable supervisory skills, enhance their leadership capacity, and contribute directly to the franchise's growth and reputation. The position demands flexibility and physical stamina to handle a fast-paced setting while maintaining high standards. YCH Wendy's is committed to equal opportunity employment and encourages candidates from all backgrounds to apply. This role offers a chance to build a rewarding career with a company that values dedication, professionalism, and a passion for hospitality.

Job Requirements

  • High school diploma or GED
  • Minimum of 1 year experience in restaurant, retail, or customer service
  • Six plus months supervisory experience preferred
  • Ability to multitask and motivate a team
  • Physical stamina to stand long periods and lift up to 50 lbs
  • Availability to work various shifts including weekends
  • Willingness to complete ServSafe certification during training
  • Reliable transportation to and from work

Job Qualifications

  • High school diploma or GED
  • At least 1 year in restaurant, retail, or customer service role
  • Six plus months of supervisory experience preferred
  • Ability to multitask and motivate a team
  • Strong problem-solving and customer service skills
  • Willingness to complete ServSafe certification
  • Reliable transportation to and from work

Job Duties

  • Train and support your team in food safety and workplace positivity
  • Oversee daily operations including setting up registers and preparing for shifts
  • Deliver excellence by meeting quality, safety, and service standards
  • Lead by example through supervising, coordinating, and delegating tasks
  • Solve problems professionally addressing customer feedback and operational challenges
  • Oversee opening and closing duties ensuring smooth shift transitions
  • Lead kitchen operations focusing on quality and food safety

Job Criteria

Experience

Mid Level (3-7 years)


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