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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Day Shifts
Benefits
competitive hourly wage
Employee Discounts
flexible scheduling
Training and development opportunities
Supportive team environment
potential for career advancement
Paid Time Off
Job Description
Wendy's is a renowned fast-food restaurant chain known for its quality food, exceptional customer service, and a strong commitment to operational excellence. Established as a leader in the quick-service restaurant industry, Wendy's operates numerous locations across the United States, offering a variety of menu options that cater to a diverse clientele. The company prides itself on creating a welcoming and efficient environment for both its customers and employees. The specific Wendy's location at 436 Main Street, Lapeer, MI, 48466, is a vibrant part of this network, dedicated to delivering a premium dining experience to the local community. This branch is... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant management or team leadership preferred
- Ability to work flexible hours including nights and weekends
- Strong interpersonal and communication skills
- Basic math skills for cash handling
- Physical ability to perform walk-thru inspections and assist with restaurant operations
- Commitment to uphold company policies and standards
- Ability to handle stressful situations calmly and professionally
Job Qualifications
- High school diploma or equivalent
- Previous experience in restaurant management or team leadership preferred
- Strong leadership and communication skills
- Knowledge of food safety standards and practices
- Ability to train and motivate team members
- Competency in cash handling and register operations
- Excellent problem-solving abilities
- Ability to work in a fast-paced environment
- Customer service oriented
Job Duties
- Assist the execution of daily operations activities
- Train, monitor and reinforce food safety procedures to crew members
- Act as a cash manager as needed, including setting up cash registers to open and verify cash at close
- Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
- Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc
- Supervise crew members and team trainers in a way that maximizes retention
- Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to delight every customer
- Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees
- Help execute appropriate shift specific procedures according to daily operations plan
- Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Follow up and ensure resolution of Voice of the Customer issues as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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