Shift Manager - 4099

Five Guys is a renowned fast-casual restaurant franchise specializing in delivering outstanding burgers and fries with a focus on quality ingredients and exceptional customer service. Established as a family-owned business, Five Guys has grown into one of the most recognized burger chains in North America with a reputation for its freshly prepared menu items and a welcoming, clean dining environment. The company emphasizes a team-centric culture where every employee is valued, and internal growth is strongly encouraged. With plans to open more than 1000 new locations across North America, Five Guys offers significant career advancement opportunities for those dedicated to excellence in the food service industry. This dedication is exemplified through their strong core convictions — Remaining humble, exceeding expectations, always doing the right thing, and leading by example — which guide the company’s operations and employee conduct.

The Shift Manager role at Five Guys plays a crucial leadership position, especially in the General Manager’s absence, by overseeing the daily operations of the restaurant. This includes ensuring compliance with company standards in various areas such as product preparation, delivery, customer relations, restaurant upkeep, team management, and inventory control. Shift Managers are expected to be trained across all duties performed by Crew Members and Shift Leaders, which enables them to step in flexibly to support the team and maintain a high standard of service. The role requires an individual who can foster a positive work atmosphere, motivate the team, and focus heavily on providing excellent customer service while maintaining food quality and safety.

This full-time position offers competitive pay ranging between $16.00 to $18.00 per hour, plus tips and bonuses through a Secret Shopper bonus plan, which rewards teams for exceptional performance during two weekly evaluations. Five Guys also offers comprehensive, customizable benefits including medical, dental, vision, and pet insurance, a 401(k) retirement plan with matching contributions based on eligibility, and access to an Employee Assistance Program along with an Employee Relief Fund funded by owners and employees. The work schedule aligns with the restaurant’s hours of operation, typically from 11:00 a.m. to 10:00 p.m., providing real work-life balance without the pressure of drive-thru service.

Employees at Five Guys enjoy a dynamic and energetic work environment that values food quality and safety along with a fun and motivating culture. Shift Managers benefit from working with high-quality fresh ingredients, surrounded by a team that shares a commitment to great service and personal growth. Free meals during shifts and excellent growth opportunities further add to the attractiveness of the role. Candidates with 1 to 2 years of supervisory experience in food service or retail environments are preferred, especially those who are energetic, honest, motivational, fun, and set high standards for themselves and their teams. This role is ideal for individuals passionate about food service, leadership, and delivering memorable customer experiences in a fast-paced, high-quality restaurant setting.