Wendy's logo

Shift Manager *

Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

medical benefits
bonus potential
Free Meals
College Assistance
Education Rewards
Company Chaplain
Direct Deposit
Tenure Recognition
Referral Bonus
Opportunity for advancement
uniforms
vacation
Employee assistance program
Unity Care

Job Description

Wendy's is one of the most recognized and beloved fast-food restaurant chains in the world, renowned for its fresh, quality food and friendly service. Established as a major player in the quick-service restaurant industry, Wendy's operates thousands of locations globally, offering customers a unique dining experience centered around fresh ingredients and commitment to quality. This particular Wendy's location is part of Manna Inc., a respected affiliate of several restaurant concepts based in Louisville, KY, and founded in 1988. Manna Inc. prioritizes fostering a diverse and inclusive work environment, supporting employees through initiatives such as the Unity Care Fund, a charity at the core of its employee assistance. Employee development is also a significant focus, with over half of its managers rising from hourly team members, illustrating strong opportunities for career growth within the company.

The role of a Shift Manager at Wendy's presents an exciting leadership opportunity within a dynamic and well-established business. Shift Managers at Wendy's are entrusted with the responsibility of running multi-million dollar business operations, ensuring the delivery of superior customer service while maintaining exemplary restaurant standards. They act as role models and leaders, setting the tone for a fun, family-oriented workplace culture where teamwork and respect are paramount. The position offers a stable work environment with flexible scheduling designed to promote a healthy work-life balance, making it an attractive option for motivated individuals looking for both a rewarding career and personal growth.

Shift Managers play a critical role in driving the restaurant's success by leading the team effectively, boosting profits, and ensuring customers receive fast and friendly service. This position requires a passion for quality food service, excellent interpersonal skills, and the ability to inspire and manage a cohesive team in a fast-paced environment. The company offers competitive pay with the unique benefit of daily pay for hourly employees, ensuring prompt compensation. Benefits include medical coverage, bonus potential, educational assistance, paid vacation, and more, creating a well-rounded employment package.

Wendy's encourages candidates with previous fast food or quick service restaurant experience to apply, especially those with leadership skills and a background in customer service. The role demands a versatile and problem-solving approach to daily challenges, from managing staff to handling customer complaints, ensuring operational smoothness at all times. Clear communication, multitasking, and attention to detail are essential attributes for success in this position. Given Wendy’s commitment to employee well-being, including free meals while working and various employee assistance programs, this role is ideal for individuals who value supportive and developmental work settings alongside the opportunity to grow professionally within a respected brand.

Job Requirements

  • Ability to stand for extended periods
  • Perform repetitive motions using hands and arms
  • Frequent bending, stooping, squatting, stretching, twisting, and reaching
  • Capability to walk stairs and use ladders
  • Occasionally sit, talk, and listen actively
  • Ability to lift and carry up to 50 pounds
  • Compliance with food safety regulations
  • Flexible scheduling including nights, weekends, and holidays
  • Ability to work in loud, fast-paced environments
  • Willingness to work in varying temperature zones
  • Awareness of safety hazards
  • Use of personal protective equipment

Job Qualifications

  • Previous experience in food service
  • Supervisory or leadership experience preferred
  • Strong leadership and people management skills
  • Excellent customer service abilities
  • Clear verbal and written communication skills
  • Effective problem-solving skills
  • Strong organizational and multitasking capabilities
  • High attention to detail

Job Duties

  • Lead and manage restaurant staff during shifts
  • Ensure customer satisfaction through quality service
  • Oversee food preparation and maintain food safety standards
  • Manage daily operational activities including opening and closing procedures
  • Handle customer complaints and resolve issues promptly
  • Train and mentor new team members
  • Monitor inventory and order supplies as needed

Job Criteria

Experience

Mid Level (3-7 years)


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