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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $23.10
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
The hiring establishment is a dynamic Quick Service Restaurant (QSR) known for delivering excellent customer experiences and maintaining rigorous standards in food quality, cleanliness, and operational efficiency. The restaurant operates in a fast-paced environment that demands dedicated professionals who can manage team dynamics effectively while ensuring that business operations run smoothly. This company places great emphasis on training and certification to uphold the highest levels of service and operational consistency, fostering a strong culture of progression and skill development among its leadership team.
The role of Shift Manager is integral to the success of the restaurant, working closely under... Show More
The role of Shift Manager is integral to the success of the restaurant, working closely under... Show More
Job Requirements
- High school diploma or GED
- Must be at least 18 years of age
- ServSafe certification
- Ability to stand for extended periods
- Ability to lift and/or move up to 50 pounds occasionally
- Flexible availability including evenings, weekends, and holidays
- Completion of Shift Leader training path
- Experience in managing labor and food cost controls
- Strong communication and leadership skills
- Ability to train team members
- Sound judgment and decision-making capabilities
Job Qualifications
- Passion for excellence in customer service and operational performance
- High school diploma or GED
- Must be at least 18 years of age
- ServSafe certification
- Strong verbal communication skills
- Capable of influencing others and gaining commitment to maintain high operational standards
- Basic math skills to handle tasks such as counting change and analyzing labor and food costs
- Ability to exercise sound judgment and make decisions based on situational needs
- Capable of adapting to multiple demands and adjusting priorities quickly in a dynamic environment
- Proven ability to manage teams effectively and maintain customer satisfaction
- Exhibits a positive and professional appearance, demeanor, and energy at all times
Job Duties
- Ensure the restaurant is clean and well-maintained, and that all company procedures are followed
- Uphold the standards for food quality, cleanliness, sanitation, and customer service
- Effectively manage costs within budgeted levels, including cash handling, food products, labor, paper supplies, energy consumption, and other operational expenses
- Responsible for cash register setup and smooth shift transitions during shift changes
- Oversee and manage the shift, supervising and directing team members, maintaining clear communication, and ensuring a focus on customer service
- Train new and existing team members in various job stations and operational procedures when requested
- Complete all required shift management administrative tasks, including reports, sales readings, and necessary documentation
- Conduct shift awareness walk-throughs to ensure operations are running smoothly
- Observe and enforce all safety and security procedures, ensuring a safe working environment for both staff and customers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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