Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
401k
Paid vacation
Employee training programs
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality ingredients and customer-focused service. Founded in 1969, Wendy's has grown to become one of the top fast-food brands worldwide, offering a variety of menu items including its famous square-shaped burgers, fresh salads, and signature frosties. The company prides itself on innovation, quality food preparation, and a friendly customer experience. Wendy's is committed to maintaining high standards of food safety, employee training, and operational excellence across all its restaurants. This establishment offers a dynamic work environment that promotes teamwork, growth opportunities, and community involvement. Wendy's values its employees and provides a range of benefits, training programs, and a supportive culture that fosters professional development and job satisfaction.
The role of Shift Supervisor at Wendy's is a vital management position responsible for overseeing daily operations during assigned shifts. As a Shift Supervisor, you will be in charge of managing shifts to ensure smooth and efficient service, maintaining customer satisfaction, and upholding all company and food safety policies. Your responsibilities include training new employees to meet the company's Q.S.C. (Quality, Service, Cleanliness) standards, cash handling and reconciliation, and ensuring that the store meets all operational goals. This role demands strong leadership skills, the ability to work under pressure, and a commitment to operational excellence. Wendy's offers this position as a full-time role with competitive pay and opportunities for advancement. The company supports its supervisors with various benefits including health insurance, dental and vision plans, a 401k retirement plan with company matching, and paid vacation days. The Shift Supervisor plays a crucial role in driving team success, fostering a positive work environment, and contributing to Wendy's reputation as a leading fast-food restaurant chain. This opportunity is ideal for individuals looking to advance in the fast-food industry with a reputable brand that values employee growth and development.
The role of Shift Supervisor at Wendy's is a vital management position responsible for overseeing daily operations during assigned shifts. As a Shift Supervisor, you will be in charge of managing shifts to ensure smooth and efficient service, maintaining customer satisfaction, and upholding all company and food safety policies. Your responsibilities include training new employees to meet the company's Q.S.C. (Quality, Service, Cleanliness) standards, cash handling and reconciliation, and ensuring that the store meets all operational goals. This role demands strong leadership skills, the ability to work under pressure, and a commitment to operational excellence. Wendy's offers this position as a full-time role with competitive pay and opportunities for advancement. The company supports its supervisors with various benefits including health insurance, dental and vision plans, a 401k retirement plan with company matching, and paid vacation days. The Shift Supervisor plays a crucial role in driving team success, fostering a positive work environment, and contributing to Wendy's reputation as a leading fast-food restaurant chain. This opportunity is ideal for individuals looking to advance in the fast-food industry with a reputable brand that values employee growth and development.
Job Requirements
- High school diploma or general education degree (GED)
- One to three months related experience or training or equivalent education and experience
- P.O.C. trained on all positions
- Ability to read and interpret documents such as safety rules and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups
- Ability to perform basic mathematical operations
- Ability to solve practical problems and interpret instructions
- Crew Leader Certification
- Shift Supervisor Certification
- Must be 18 years old or older
- Must be able to lift up to 50 pounds
- Must have a valid state issued driver’s license and vehicle insurance if driving for company business
Job Qualifications
- High school diploma or general education degree (GED)
- One to three months related experience or training
- P.O.C. trained on all positions
- Ability to read and interpret safety rules and procedure manuals
- Strong communication skills to effectively address customers and employees
- Basic mathematical skills including addition, subtraction, multiplication, and division
- Crew Leader Certification
- Shift Supervisor Certification
Job Duties
- Manage shifts to ensure high-quality customer service
- Train and develop team members on company policies and Q.S.C standards
- Handle cash transactions accurately and reconcile cash drawers
- Monitor and enforce compliance with food safety and corporate policies
- Maintain a clean, organized, and efficient store environment
- Resolve customer complaints promptly and professionally
- Support store management with operational tasks and staff scheduling
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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