Wendy's logo

Shift Manager *

Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

medical benefits
bonus potential
Free Meals
College Assistance
Education rewards / GED assistance
Company Chaplain
Direct Deposit
Tenure Recognition
Referral Bonus
Opportunity for advancement
uniforms
vacation
Employee Assistance Program (ComPsych)
Unity Care

Job Description

Wendy's, a leading name in the fast-food industry, is recognized worldwide for its commitment to serving fresh, quality food combined with fast, friendly service. Established with the goal of creating an exceptional dining experience, Wendy's has grown into a multi-billion dollar company with thousands of locations globally. The company is renowned not only for its quality menu offerings but also for its dedication to fostering a respectful and engaging work environment where employees are valued as its greatest asset.

This particular Wendy's location is operated under Manna Inc., an affiliate of various restaurant concepts based in Louisville, KY, founded in 1988. Manna Inc. and its affiliates are minority-owned companies that emphasize diversity and inclusion as core pillars of their organizational culture. A testament to this commitment is the Unity Care Fund, a charitable initiative designed to support employees in times of crisis, showcasing Wendy's and Manna Inc.'s dedication to employee welfare beyond the workplace.

Wendy's is currently seeking driven and motivated individuals to join their team as Shift Managers, a pivotal role responsible for overseeing restaurant operations and ensuring the delivery of exceptional customer experiences. Shift Managers at Wendy's are entrusted with the exciting opportunity to run a multi-million dollar business unit, directing teams and managing operations that contribute to the brand's ongoing success. This role goes beyond traditional management duties; it requires leadership, teamwork, and a passion for food service.

Working as a Shift Manager at Wendy's offers a stable and flexible work environment designed to provide employees with a quality work-life balance. The company values leadership that fosters a fun, family-like atmosphere in the restaurant, where every team member feels respected and motivated. Shift Managers are role models who set the tone for customer service excellence and team collaboration, working to elevate both employee satisfaction and business performance.

One of the attractive aspects of this role includes competitive compensation with daily pay options for hourly employees, which ensures timely financial rewards for the hard work done each day. Furthermore, Wendy's offers an impressive benefits package, including medical benefits, bonus potential, educational assistance, vacation, and more, designed to support employees' health, education, and long-term career growth.

Employee development is a cornerstone of Wendy's operational philosophy, with more than half of the management team having risen from hourly roles within the company. This emphasis on growth and internal promotion highlights the company's commitment to nurturing talent and providing clear advancement opportunities. Shift Managers receive ongoing support to develop their skills in leadership, customer service, and operational excellence.

In summary, the Shift Manager position at Wendy's is an excellent opportunity for individuals with prior restaurant experience who are passionate about leading teams, delivering outstanding customer service, and driving business success in a dynamic, fast-paced environment. Joining Wendy's means becoming part of a respected brand that values diversity, inclusion, and employee well-being while offering career growth and competitive rewards.

Job Requirements

  • Ability to stand for extended periods with periodic breaks
  • Perform repetitive motions using hands and arms
  • Frequent bending, stooping, squatting, stretching, twisting, and reaching
  • Capability to walk up and down stairs and use a step ladder
  • Occasional sitting, talking, and active listening
  • Ability to lift and carry up to 50 pounds regularly with assistance if needed
  • Ability to move around kitchen quickly and efficiently
  • Compliance with food safety and sanitation regulations
  • Flexible scheduling including nights, weekends, and holidays
  • Work in fast-paced, noisy, and temperature varied environment

Job Qualifications

  • Previous experience in food service preferably in a supervisory or leadership role
  • Strong leadership and people management skills
  • Excellent customer service skills
  • Effective verbal and written communication abilities
  • Problem-solving skills with ability to make quick decisions
  • Strong organizational and multitasking skills
  • High attention to detail in maintaining restaurant standards

Job Duties

  • Lead and supervise restaurant staff during shifts
  • Ensure high standards of customer service and satisfaction
  • Manage daily restaurant operations including opening and closing procedures
  • Handle customer complaints and resolve issues promptly
  • Monitor inventory and order supplies as needed
  • Train and develop team members to enhance performance
  • Maintain compliance with food safety and sanitation regulations

Job Criteria

Experience

Mid Level (3-7 years)


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