Shift Manager - 4015

Five Guys is an American fast casual restaurant chain focused on hamburgers, hot dogs, and French fries. Founded in 1986, Five Guys has grown to be recognized for its fresh ingredients, hand-crafted burgers, and exceptional customer service. The company operates clean restaurants, emphasizing a top-tier customer experience in every location. The brand has expanded rapidly, planning to open over 1000 new locations across North America, showcasing significant career growth opportunities. It is committed to a workplace culture that values humility, exceeding expectations, doing the right thing, and leading by example. Employees benefit from comprehensive, customizable benefits such as medical, dental, vision, pet insurance, 401(k) with matching, employee assistance programs, and relief funds made possible by both owners and employees.

The role of Shift Manager at Five Guys is crucial in daily restaurant operations and is designed for individuals who wish to step into a supervisory position with added responsibilities. Shift Managers are trained to perform all duties that Crew Members and Shift Leaders undertake but carry additional leadership responsibilities during the General Manager's absence. This includes overseeing product preparation, ensuring quality delivery, maintaining outstanding customer relations, and managing both team members and inventory effectively. The position requires keen attention to company standards in all operational aspects, maintaining the restaurant's cleanliness, and fostering a supportive work environment for the team.

This job offers real work-life balance with stable hours, typically covering shifts between 11:00 AM and 10:00 PM, without the complexity of drive-thru operations. Compensation includes a competitive base pay of $21.00 per hour, combined with tips and bonus incentives such as the Secret Shopper bonus plan, which rewards staff for excellent service during evaluated shifts. The environment is fast-paced and high-energy, ideal for candidates who thrive on delivering excellent food quality while maintaining a fun, engaging workplace culture. Employees enjoy perks such as fresh ingredients, free meals while working, and opportunities for professional development within a growing company dedicated to promoting from within. Five Guys seeks candidates passionate about customer service, energetic, honest, and motivational—those who set high standards for themselves and their teams and are committed to creating an enjoyable and respectful workplace.