Shift Manager - 1856

Five Guys is a renowned fast-casual restaurant chain specializing in hamburgers, hot dogs, and French fries. Founded in 1986, the company has grown significantly and established a reputation for serving high-quality food made fresh with premium ingredients, delivered in a clean and welcoming environment. Known for its commitment to excellent customer service and operational excellence, Five Guys emphasizes a culture where team members and managers alike strive to exceed customer expectations. As part of a growing brand with more than a thousand new locations planned across North America, Five Guys offers not only a place to work but also a career path with real advancement opportunities. The company also embraces core values focused on humility, leadership, integrity, and exceeding expectations, creating a unique, driven work culture.

The Shift Manager role at Five Guys is a pivotal position responsible for overseeing daily restaurant operations in the absence of the General Manager. Shift Managers are trained comprehensively to perform all tasks that crew members and shift leaders handle while also managing broader responsibilities such as ensuring food quality and safety standards are met, maintaining the restaurant, managing inventory, and leading the team. This role demands a hands-on leader who can motivate their team in a fast-paced environment while consistently prioritizing customer satisfaction. The compensation for this position includes an hourly wage of $18.00, supplemented with tips and performance bonuses through a Secret Shopper bonus program. This bonus incentivizes and rewards team members for delivering excellent customer experiences.

Working hours typically encompass the restaurant's operating times, from 11:00 am to 10:00 pm, with no drive-thru service. The company offers an enriching work environment where employees enjoy fresh ingredients, a fun culture, and multiple benefits such as medical, dental, and vision insurance, pet insurance, 401(k) with company match (based on eligibility), and an Employee Assistance Program. The Employee Relief Fund further showcases Five Guys' commitment to supporting its workforce. This role is ideal for candidates with supervisory experience in food service or retail who value team engagement, customer service excellence, and leadership development. Five Guys actively embraces diversity and equal employment opportunity, aiming to build an inclusive workforce reflective of all backgrounds, including women, people of color, veterans, and individuals with disabilities.