Shift Manager - 1736

Five Guys is a renowned American fast-casual restaurant chain famous for its quality burgers, fries, and commitment to exceptional customer service. Established with the mission to serve freshly prepared, high-quality food in a clean and inviting environment, Five Guys has grown significantly since its inception. The company focuses on maintaining high standards in food preparation, customer satisfaction, and operational efficiency across its numerous locations. Five Guys prides itself on a work culture that combines a fast-paced, high-energy environment with a focus on employee growth opportunities and competitive benefits. As the company plans to expand by opening over 1000 new locations across North America, it emphasizes promoting from within, cultivating leadership skills among its staff, and upholding its core values throughout all levels of the organization.

The role available is for a Shift Manager position, offering an hourly wage of $18.00 plus tips and bonuses. The Shift Manager is a key leadership role responsible for overseeing the daily operations of the restaurant in the absence of the General Manager. This position requires a versatile individual who is capable of performing all duties akin to Crew Members and Shift Leaders while also managing additional responsibilities. Key areas of focus include ensuring compliance with company standards in product preparation and delivery, maintaining excellent customer relations, overseeing restaurant upkeep, managing inventory, and supporting team members. Shift Managers are expected to drive operational excellence by maintaining a clean, safe, and efficient restaurant environment, alongside fostering a positive work culture where employees feel motivated and valued. The role is well-suited for someone with 1-2 years of supervisory experience in food service or retail settings who is energetic, honest, and passionate about delivering exceptional food and customer service.

Employees in this role can expect stable working hours, as most Five Guys locations operate from 11:00 am to 10:00 pm with no drive-thru services, providing a more predictable schedule. The company offers a comprehensive benefits package including medical, dental, and vision insurance, pet insurance, 401(k) retirement plan with company match based on eligibility, and access to an Employee Assistance Program and Employee Relief Fund. Five Guys also encourages a team-oriented environment where employees are rewarded for their performance, including a Secret Shopper bonus plan that offers additional incentives based on the quality of customer service provided during designated shifts. This role also includes perks such as free meals during work hours and great prospects for career advancement within the expanding company. The company culture is defined by their core convictions to remain humble, exceed expectations, always do the right thing, and lead by example, making it an ideal workplace for those committed to integrity and leadership in the hospitality industry.