Shift Manager - 1248

Five Guys is a leading fast-casual restaurant chain renowned for serving outstanding burgers and fries in clean, friendly, and welcoming environments. Established as a family-owned business, Five Guys has carved its niche by focusing on high-quality ingredients, exceptional customer service, and maintaining a clean and efficient restaurant experience. The company emphasizes a culture of respect, teamwork, and continuous growth, making it a top choice for both customers and employees alike. With an estimated plan to open over 1000 new locations across North America, Five Guys offers significant career growth opportunities and a commitment to promoting team members from within the organization. As part of its employee focus, Five Guys provides comprehensive benefits, including medical, dental, vision, pet insurance, and a 401(k) with company matching based on eligibility. Additionally, their Employee Assistance Program and Employee Relief Fund demonstrate their dedication to the well-being of their staff.

The role of a Shift Manager at Five Guys is a unique blend of leadership, operational oversight, and hands-on customer service. Shift Managers are highly trained individuals who perform all duties typical to Crew Members and Shift Leaders, coupled with elevated responsibility to direct daily restaurant operations in the absence of the General Manager. This position holds a critical role in ensuring compliance with company standards in every operational aspect such as product preparation and delivery, maintaining excellent customer relations, restaurant cleanliness and maintenance, inventory management, and team supervision. The shift manager's role is vital in creating a positive work environment where food quality, food safety, and customer satisfaction are held to the highest standards without losing the fun, relaxed culture that Five Guys is known for.

Shift Managers benefit from a competitive hourly wage of $17.00, with additional income opportunities through tips and bonuses. The working hours align closely with the restaurant’s real-life operational hours, generally from 11:00 am to 10:00 pm, allowing for a balanced work-life schedule. This role also offers the chance to engage in a fast-paced, high-energy environment where you can work with fresh ingredients and top-tier food products. Employees enjoy free meals during their shifts, enhancing the overall job satisfaction. Moreover, Five Guys has implemented a Secret Shopper bonus incentive plan where shifts that perform well during evaluations are rewarded—meaning every team member working during these periods can benefit from additional bonuses.

The ideal candidate for the Shift Manager position at Five Guys will have 1-2 years of supervisory experience in food service or retail environments, with a passion for creating a great workplace culture. They will be energetic, honest, motivational, and fun, setting high standards for themselves and their teams. Their leadership style embodies Five Guys’ core convictions, which emphasize remaining humble, exceeding customer expectations, always doing the right thing, and leading by example. The company fosters an inclusive environment committed to equal employment opportunities and encourages applications from people of color, veterans, women, and individuals with disabilities.

Working as a Shift Manager at Five Guys means being part of a community focused on growth, quality, and exceptional service. It is an outstanding opportunity for those looking to develop their career in the food service industry with a company that values and rewards dedication and enthusiasm.