Shift Manager - 1248

Five Guys is a well-established fast casual restaurant chain renowned for serving outstanding burgers and fries with a commitment to quality, cleanliness, and exceptional customer service. With a mission to deliver premium food products in a welcoming and energetic environment, Five Guys has cultivated a loyal customer base by consistently exceeding expectations. The company maintains a culture that emphasizes both food safety and a positive work atmosphere where employees are motivated to perform at their best while enjoying their work.

The position offered is a Shift Manager role with Five Guys, which pays $17.00 per hour plus tips and bonuses. This role is integral to the daily operations of the restaurant and acts as the General Manager's right hand. Shift Managers are trained extensively not only to perform the duties of Crew Members and Shift Leaders but also take on added responsibilities including oversight of food preparation and delivery, customer relations, restaurant maintenance, team leadership, and inventory management. The position demands a proactive, energetic individual who thrives in a fast-paced, high-energy setting and is passionate about providing excellent food and service.

Shift Managers at Five Guys experience real-life operational hours, typically from 11:00 AM to 10:00 PM, in restaurants without drive-thru services. As a pivotal part of the team, Shift Managers contribute to maintaining the company’s high standards for quality and customer satisfaction. The company offers comprehensive benefits that include medical, dental, vision, and pet insurance as well as a 401(k) plan with matching based on eligibility. Employees also gain access to an Employee Assistance Program and an Employee Relief Fund supported by owners and fellow workers.

This role offers significant career growth prospects as Five Guys plans to expand rapidly with over 1000 new locations planned across North America. Shift Managers have a clear path for advancement, with the company focusing strongly on promoting from within. Additional incentives include a Secret Shopper bonus plan, rewarding team members on shifts with positive feedback from secret shopper visits. Benefits such as free meals during shifts and a dynamic, fun work culture are included.

Ideal candidates for this role have 1-2 years of supervisory experience in food service or retail, are dedicated to creating a positive work environment, and embody Five Guys’ core convictions—Remain Humble, Exceed Expectations, Always Do The Right Thing, and Lead By Example. Those who are honest, motivated, personable, and uphold high standards are well suited to thrive in this position. The overall environment respects food quality and safety while maintaining an approachable and enjoyable workplace atmosphere.