Shift Manager - 1165

Five Guys is a prominent fast-casual restaurant chain known for its commitment to serving outstanding burgers and fries using fresh, high-quality ingredients. With a strong emphasis on exceptional customer service and maintaining clean, inviting restaurant environments, Five Guys has established itself as a leader in the fast-food industry. The company operates hundreds of locations across North America, with ambitious expansion plans to open over 1000 new locations. This growth is fueled by a workplace culture that prioritizes promoting from within, career development, and fostering an enjoyable, motivated team atmosphere.

The position being offered is for a Shift Manager, a key role responsible for overseeing daily restaurant operations in the absence of the General Manager. Pay for this position is $20.00 per hour, supplemented by tips and bonuses, reflecting the company’s recognition and reward of employee effort and performance. The Shift Manager is trained to execute all duties performed by Crew Members and Shift Leaders, ensuring smooth and efficient restaurant function. Additionally, Shift Managers shoulder added responsibilities including directing store operations, managing product preparation and delivery, maintaining high standards of customer relations, restaurant maintenance, team leadership, and inventory control. This role demands an individual who thrives in a fast-paced, high-energy setting, committed to food quality, food safety, and customer satisfaction, while contributing to a vibrant workplace culture.

Shift Managers at Five Guys can expect to work within hours that mirror the restaurant’s real operations, usually opening at 11:00 am and closing at 10:00 pm. Five Guys locations do not have drive-thru service, focusing instead on in-restaurant dining and takeout. Employees benefit from comprehensive and customizable benefits packages that may include medical, dental, vision, and pet insurance, as well as a 401(k) plan with employer match based on eligibility. Additionally, Five Guys offers an Employee Assistance Program and an Employee Relief Fund which provides support during unexpected hardships. The company also motivates its workforce with a Secret Shopper bonus plan, rewarding employees when exemplary service is observed during biweekly mystery shopper evaluations.

The position promises opportunities for real career growth, reflecting Five Guys' commitment to internal promotion and development. The restaurant environment encourages energetic and motivated professionals who are passionate about creating enjoyable and memorable customer experiences. Team members enjoy free meals while working and engage in a culture that values both serious attention to food quality and safety as well as a fun and lighthearted approach to the workplace. Overall, this role is ideal for candidates who are honest, energetic, motivational, and fun, and who are keen to lead by example to set high standards for themselves and their teams.

Five Guys Core Convictions emphasize remaining humble, exceeding expectations, always doing the right thing, and leading by example. Shift Managers embody these values through their leadership and daily operations management. The company also participates in eVerify, reflecting its commitment to legal employment practices. Five Guys adheres to Equal Employment Opportunity policies and strives to increase representation of women, people of color, veterans, and individuals with disabilities across all organizational levels.