Shift Manager - 1061

Five Guys is a leading fast-casual restaurant chain known for delivering outstanding burgers and fries in clean, welcoming environments with top-tier customer service. Founded with a commitment to quality and customer satisfaction, Five Guys has established a reputation for its fresh ingredients, high food safety standards, and a fun, energetic workplace culture. With a continued expansion plan to open over 1000 new locations across North America, Five Guys emphasizes promoting from within and offering substantial career growth opportunities for its employees. The company’s mission revolves around its core convictions - remaining humble, exceeding expectations, always doing the right thing, and leading by example, which create a strong foundation for both employee conduct and customer experience.

The Shift Manager role at Five Guys is an exciting leadership position designed for individuals who thrive in fast-paced, high-energy environments and are passionate about delivering exceptional service paired with high-quality food. Shift Managers are trained to perform all the duties carried out by Crew Members and Shift Leaders with the added responsibility of leading the restaurant’s daily operations in the absence of the General Manager. This includes ensuring compliance with company standards across product preparation and delivery, customer relations, restaurant maintenance, team management, inventory oversight, and other essential operational tasks. The position is hourly, paying $20.00 per hour plus tips and bonus incentives, reflecting a competitive pay structure that rewards dedication and performance.

Candidates for this role can expect to work during real-life hours aligned with restaurant operational times, typically from 11:00 am to 10:00 pm, with no drive-thru service to manage. The company offers comprehensive and customizable benefits including medical, dental, vision, pet insurance, and a 401(k) plan with matching contributions based on eligibility. Additional support is provided through an Employee Assistance Program and an Employee Relief Fund, reflecting Five Guys’ commitment to the well-being of their workforce.

The Shift Manager position offers a dynamic work environment where employees work with fresh, high-quality ingredients and uphold stringent food safety standards without compromising on a fun and engaging culture. The restaurant’s team members are eligible for a Secret Shopper bonus plan, encouraging superior service standards with bi-weekly secret shopper visits offering bonuses based on performance. Furthermore, free meals during work shifts, competitive base pay, excellent bonus potential, and significant room for personal and career growth enhance the role’s appeal.

Ideal candidates bring 1-2 years of supervisory experience in food service or retail settings and a genuine passion for creating positive, supportive workplaces. The ability to motivate and energize teams, maintain honest and positive attitudes, and hold oneself and others to high standards are critical for success in this role. An enthusiastic commitment to customer satisfaction, reflected in a fanatical approach to serving great food with a big smile, is essential.

Five Guys is an equal employment opportunity employer dedicated to increasing diversity and inclusion within its team. The company participates in eVerify and is committed to maintaining fair employment practices and comprehensive employee policies. Employees have access to important resources and rights information as part of the company’s dedication to transparency and compliance with labor laws. This role is perfect for individuals who desire a fast-paced, rewarding job with clear potential for advancement within a growing brand focused on excellence, integrity, and team leadership.