Shift Manager - 1028

Five Guys Operations LLC is a renowned fast-casual restaurant chain specializing in serving outstanding burgers and fries complemented by a committed focus on top-tier customer service. Established with a dedication to quality and customer satisfaction, Five Guys has grown substantially across North America, with plans to expand by opening over 1000 new locations. The company values an inclusive work environment and actively promotes equal employment opportunities, striving to represent women, people of color, veterans, and individuals with disabilities in every facet of its operations. At Five Guys, the ethos extends beyond food preparation; it incorporates a culture founded on core convictions such as humility, exceeding expectations, doing the right thing, and leading by example. This supportive and dynamic workplace culture makes Five Guys not just a destination for great food but a great place to build and grow a career.

The role of Shift Manager at Five Guys is a pivotal position that involves leading the daily operations in the absence of the General Manager. This is a leadership role that demands hands-on experience in performing the duties of Crew Members and Shift Leaders, coupled with responsibilities like ensuring compliance with company standards in product preparation, customer service, restaurant maintenance, inventory control, and team management. The shift manager is key to maintaining the restaurant's smooth operation, ensuring high food quality and safety standards, and fostering a workplace environment that is motivating and efficient. Compensation for this position is set at $20.00 per hour, with additional incentives including tips and a bonus structure, reflecting the company's commitment to rewarding exceptional service and leadership.

Employees in this position can expect real work-life balance with operating hours generally from 11:00 am to 10:00 pm, no drive-thru service, and comprehensive, customizable benefits that include medical, dental, vision, and pet insurance, as well as a 401(k) plan with company match subject to eligibility. Five Guys also offers an Employee Assistance Program and an Employee Relief Fund, underscoring its supportive approach to employee wellbeing. Moreover, the company promotes career advancement opportunities vigorously, encouraging internal promotion and continuous development. An engaging Secret Shopper bonus plan enables employees to earn additional performance-based compensation, incentivizing dedication and excellence. This role is ideal for individuals who possess supervisory experience in food service or retail environments, exhibit a passion for delivering outstanding customer experiences, and demonstrate qualities such as honesty, energy, motivation, and fun. The shift manager not only leads by example but also sets high standards for themselves and their team, driving Five Guys’ mission to provide outstanding food with exceptional hospitality in a vibrant and welcoming setting.