Shift Manager - 0662

Five Guys is a renowned fast-casual restaurant chain famous for serving outstanding burgers and fries in a clean, welcoming environment. Established with a dedication to quality and exceptional customer service, Five Guys has grown rapidly and continues to expand across North America with plans to open over 1,000 new locations. The company prides itself on using fresh ingredients and providing an enjoyable work culture where food quality and safety are top priorities, but the atmosphere remains relaxed and fun. Known for its commitment to promoting from within, Five Guys offers real opportunities for career advancement and growth. Employees enjoy comprehensive benefits including medical, dental, vision, pet insurance, a 401(k) plan with matching contributions based on eligibility, as well as unique perks like an Employee Assistance Program and an Employee Relief Fund funded by both owners and employees. Additionally, Five Guys incorporates a Secret Shopper bonus plan that rewards teams for excellent performance during secret evaluations, ensuring motivation and recognition of hard work.

The role of Shift Manager at Five Guys is a multifaceted leadership position critical to the daily operations of the restaurant. Shift Managers are trained to fulfill all duties performed by Crew Members and Shift Leaders but carry additional responsibilities such as supervising the team, managing inventory, maintaining restaurant standards, and ensuring compliance with company policies. This position steps in for the General Manager in their absence, overseeing product preparation and delivery, customer service excellence, restaurant maintenance, and team management. Shift Managers are essential to creating a positive work environment that emphasizes honest, energetic, and motivational leadership. The role requires a strong commitment to the company’s core convictions: remaining humble by being willing to perform any task, exceeding expectations by delivering more than what is required, always doing the right thing with integrity, and leading by example by demonstrating outstanding leadership qualities. The work schedule typically aligns with the restaurant's real-life hours of operation, generally opening at 11:00 am and closing by 10:00 pm, offering a structured yet dynamic workday with no drive-thru demands. The pay for this position is $20 per hour plus tips and bonuses, reflecting the vital contribution of the Shift Manager to the team’s overall success.

Overall, this role is ideal for individuals with 1-2 years of supervisory experience in food service or retail who are passionate about providing excellent customer experiences and fostering a supportive team environment. Those recognized for high standards, honesty, and a positive attitude will find Five Guys' culture rewarding. The company values diversity and equal employment opportunity, actively working to increase representation of women, people of color, veterans, and individuals with disabilities across all levels of the organization. Joining Five Guys means becoming part of a legendary brand known for quality, teamwork, and a deep commitment to employee well-being and growth.