Shift Manager - 0594

Five Guys is a renowned fast-casual restaurant chain specializing in serving outstanding burgers, fries, and fresh ingredients with top-tier customer service. Established with a commitment to quality and an inviting atmosphere, Five Guys has grown to become a popular dining destination across North America. The company prides itself on maintaining clean restaurants and delivering exceptional food experiences that keep customers coming back. Their focus extends beyond just food quality to a culture that promotes respect, teamwork, and employee growth, ensuring a positive environment for both customers and staff.

This particular role is that of a Shift Manager, a pivotal position responsible for the daily operations of the restaurant in the General Manager's absence. The Shift Manager is trained to perform all duties of Crew Members and Shift Leaders, with added responsibilities that include managing product preparation and delivery, maintaining excellent customer relations, overseeing restaurant maintenance, and managing team dynamics and inventory. The role demands a hands-on leader who can ensure compliance with company standards while fostering a welcoming environment. The position offers a competitive hourly wage of $22-23 plus tips and bonuses, reflective of the importance of managerial contribution to the restaurant's success.

Working hours align with real-life restaurant operations, typically opening at 11:00 am and closing at 10:00 pm, without drive-thru services. This schedule offers predictability and a work-life balance that appeals to many in the food service industry. Five Guys places a strong emphasis on career growth, with plans to open over 1000 new locations across North America. As such, the company invests in promoting from within, providing ample opportunities for advancement. Shift Managers benefit from a fast-paced, high-energy work environment that values food quality and safety alongside fun and team spirit.

Employees enjoy comprehensive and customizable benefits, including medical, dental, vision, and pet insurance, as well as a 401(k) plan with company match based on eligibility. Additional support is available through an Employee Assistance Program and an Employee Relief Fund, emphasizing the company’s commitment to employee well-being. Moreover, the team has the opportunity to participate in a Secret Shopper bonus plan, which rewards shifts based on secret shopper evaluations.

Ideal candidates for this role will have 1-2 years of supervisory experience in food service or retail, embody enthusiasm for leadership, and demonstrate dedication to creating a positive work environment. Honesty, energy, motivation, and a fun personality are key traits that align with Five Guys’ core convictions: remain humble, exceed expectations, always do the right thing, and lead by example. This role is an excellent fit for someone who is passionate about delivering exceptional customer service and ensuring operational excellence in a dynamic, team-oriented setting.