Five Guys logo

Shift Manager - 0544

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $20.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

competitive base pay
Tips
performance bonuses
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan

Job Description

Five Guys is a well-established fast-casual restaurant chain specializing in high-quality burgers and fries, operating numerous locations across North America. Known for its commitment to fresh ingredients, exceptional food quality, and customer satisfaction, Five Guys has built a loyal customer base and a strong reputation in the food service industry. With plans to open over 1000 new locations, the company emphasizes growth from within, providing ample opportunities for career advancement and professional development for its employees. The restaurant prides itself on maintaining clean and welcoming environments while delivering excellent customer service through its dedicated team members. Employees at Five Guys benefit from a supportive work culture where teamwork, integrity, and dedication to quality are highly valued.

The available role of Shift Manager at Five Guys is a pivotal position responsible for overseeing the day-to-day operations of the restaurant in the absence of the General Manager. Shift Managers are trained to perform all duties typically handled by Crew Members and Shift Leaders, with additional responsibilities that include managing product preparation, ensuring customer satisfaction, maintaining restaurant cleanliness, and directing team performance and inventory management. The position offers a competitive hourly wage of $20, plus tips and bonuses, reflecting the importance and responsibility of the role within the company. Shift Managers work flexible hours aligned with the restaurant's operational schedule, which typically runs from 11:00 AM to 10:00 PM, with no drive-thru services.

This role is ideal for individuals seeking a dynamic, fast-paced work environment where they can lead by example, motivate their team, and contribute to an exceptional dining experience for customers. Five Guys values honesty, energy, and a positive attitude, expecting Shift Managers to foster a friendly and efficient workplace while upholding the company's core convictions, which include remaining humble, exceeding expectations, always doing the right thing, and leading by example. The company also offers a comprehensive benefits package that includes medical, dental, vision, pet insurance, a 401(k) plan with employer matching based on eligibility, and access to employee assistance programs and relief funds. Employees enjoy additional workplace perks such as free meals, bonus incentives based on secret shopper visits, and real career growth opportunities. This employment opportunity is full-time, with a strong emphasis on promoting within, allowing motivated individuals to build a rewarding career within Five Guys’ expanding network of restaurants.

Job Requirements

  • High school diploma or equivalent
  • 1-2 years supervisory experience in food service or retail preferred
  • Ability to work flexible hours including evenings and weekends
  • Strong leadership and team management skills
  • Excellent communication skills
  • Ability to handle multiple tasks efficiently
  • Commitment to company core values and customer service excellence

Job Qualifications

  • High school diploma or equivalent
  • 1-2 years of supervisory experience in food service or retail preferred
  • Strong leadership and motivational skills
  • Excellent communication and interpersonal abilities
  • Ability to work in a fast-paced environment
  • Commitment to maintaining high food quality and safety standards
  • Demonstrated honesty and energetic attitude

Job Duties

  • Direct daily restaurant operations in the absence of the General Manager
  • Ensure compliance with company standards in product preparation and delivery
  • Maintain high levels of customer service and customer relations
  • Oversee restaurant cleanliness and maintenance
  • Manage team performance and provide motivation
  • Handle inventory management and related administrative tasks
  • Participate in secret shopper bonus programs and encourage team participation

Job Criteria

Experience

Mid Level (3-7 years)


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