Shift Manager - 0527

Five Guys is a renowned fast-casual restaurant franchise specializing in high-quality burgers, fries, and shakes. Known for its commitment to fresh ingredients and exceptional customer service, Five Guys has built a loyal customer base and continues to expand across North America with plans to open over 1000 new locations. The company prides itself on maintaining clean restaurant environments and a culture that emphasizes quality food and safety without taking itself too seriously. Five Guys also strongly supports career growth from within, offering employees opportunities to advance within a fast-paced, supportive environment.

The Shift Manager role at Five Guys is a critical leadership position responsible for overseeing daily restaurant operations, especially in the absence of the General Manager. This role involves managing team activities to ensure excellent customer service, compliance with company standards, and operational efficiency. Shift Managers are trained in all duties performed by Crew Members and Shift Leaders but take on additional responsibilities, including directing product preparation and delivery, maintaining restaurant cleanliness, managing inventory, and handling customer relations. This position pays $22.00 per hour plus tips and bonuses, creating a competitive compensation package.

Shift Managers work within established business hours, typically from 11:00 am to 10:00 pm, and operate in environments without drive-thru service, focusing more on the in-restaurant customer experience. The role requires someone energetic, motivational, and honest who can foster a great work atmosphere and lead by example, setting high standards for themselves and their teams. Beyond managing the shift, the Shift Manager also participates in secret shopper programs that reward performance via bonus plans.

Employees at Five Guys benefit from customizable comprehensive health benefits including medical, dental, vision, and even pet insurance. The company offers a 401(k) plan with matching contributions based on eligibility, an Employee Assistance Program, and a unique Employee Relief Fund, providing multiple layers of support. Additionally, Five Guys emphasizes a company culture that is both fun and highly focused on food quality and safety, making it an attractive workplace for individuals passionate about hospitality and service. The company also advocates strongly for diversity, equal employment opportunity, and inclusion, actively working to increase representation of women, people of color, veterans, and individuals with disabilities in its workforce.

This position is perfect for someone with one to two years of supervisory experience in a food service or retail setting, who is passionate about creating positive customer experiences and fostering strong team dynamics. The Shift Manager role at Five Guys is a unique opportunity to develop leadership skills in a vibrant, supportive environment while enjoying competitive pay and excellent benefits. If you are a highly motivated individual who enjoys high-energy work settings and wants to grow professionally, Five Guys offers a compelling platform to launch or advance your management career.