Shift Manager - 0520

Five Guys is a well-established fast-casual restaurant chain known for serving outstanding burgers and fries in a clean and welcoming environment. Founded with a commitment to quality, fresh ingredients, and top-tier customer service, Five Guys has grown rapidly across North America with plans to open more than 1,000 new locations. Each restaurant is focused on delivering a friendly, high-energy experience that values both food quality and exceptional customer interaction. The company takes pride in its culture where employees are encouraged to take food safety seriously while maintaining a fun and dynamic workplace. Five Guys also demonstrates a strong commitment to its employees by promoting from within and providing comprehensive, customizable benefits including medical, dental, vision, pet insurance, and a 401(k) plan with matching contributions based on eligibility. Additional support is offered through an Employee Assistance Program and an Employee Relief Fund, created in partnership with the company's owners and employees.

The role of Shift Manager at Five Guys is a pivotal leadership position that involves overseeing daily restaurant operations in the absence of the General Manager. The Shift Manager is trained to perform the duties of Crew Members and Shift Leaders while also taking on added responsibility to ensure the entire restaurant runs smoothly and efficiently. This includes managing product preparation and delivery to maintain quality, handling customer relations with a focus on excellent service, ensuring the restaurant meets cleanliness and maintenance standards, and effectively leading the team and managing inventory. This role requires a motivated, energetic individual who is passionate about creating a positive work environment and delivering top-notch food experiences to customers.

Shift Managers at Five Guys enjoy real work/life balance with operating hours typically from 11:00 am to 10:00 pm, as most locations do not have drive-thrus. The position offers a competitive base pay starting at $20.00 per hour, with additional earnings possible through tips and a bonus program linked to Secret Shopper visits. These mystery shopper assessments occur twice weekly, and the entire team working during these shifts is eligible for performance-based bonuses. This incentive structure encourages consistent excellence and rewards employees for maintaining high standards.

Employees in this role can expect a fast-paced and energetic work atmosphere where teamwork and motivation are key. Shift Managers are expected to embody Five Guys’ core convictions which include remaining humble, exceeding expectations, always doing the right thing, and leading by example. These principles guide how the team operates and ensure a supportive environment that fosters growth and mutual respect. Additionally, the company offers free meals while working, which is a valued perk among staff.

Career growth is a significant benefit of joining Five Guys as a Shift Manager. With ambitious expansion plans, the company emphasizes internal promotions, providing opportunities for advancement into General Manager roles or higher within the organizational hierarchy. The environment is structured to support professional development through training programs and hands-on experience, making it an ideal opportunity for those seeking to build a long-term career in the restaurant industry.

Overall, this role is ideal for someone with prior supervisory experience in food service or retail who is enthusiastic about leading teams, enhancing customer satisfaction, and working in a culture that values energy, honesty, and high standards. If you are looking for a dynamic leadership position in a company committed to quality and growth, Five Guys offers a rewarding career path with excellent pay, benefits, and advancement potential.