Shift Manager - 0414

Five Guys is a renowned fast-casual restaurant chain famed for serving outstanding burgers and fries in clean and welcoming environments with a top-tier customer service approach. Since its inception, Five Guys has rapidly expanded across North America, earning a reputation for using fresh, high-quality ingredients and maintaining a strong commitment to food quality and safety. The company culture fosters a fun and energetic work environment, emphasizing the importance of humility, exceeding expectations, doing the right thing, and leading by example—the core convictions that guide every team member’s actions. Employees enjoy working in locations that operate during real, life-friendly hours, typically opening at 11:00 am and closing at 10:00 pm, without drive-thru service, creating a more controlled and manageable pace during shifts.

The role available is for a Shift Manager, positioned as a critical leadership figure within the restaurant. A Shift Manager at Five Guys is trained comprehensively to perform all duties that Crew Members and Shift Leaders handle, but with added responsibility that extends to overseeing daily restaurant operations in the absence of the General Manager. This leadership role demands ensuring compliance with company standards across various aspects including product preparation, customer service excellence, restaurant cleanliness, team coordination, and inventory management. Shift Managers act as the backbone during their shifts, fostering an environment where food quality and safety are paramount, and team motivation is sustained.

The compensation for this position starts at $21.00 per hour, supplemented by tips and additional bonuses, such as a Secret Shopper bonus plan, which rewards the entire team during evaluated shifts. These incentives reflect Five Guys' dedication to rewarding superior performance and maintaining high service standards. Apart from monetary benefits, the company is invested in the well-being of its employees by offering a comprehensive and customizable benefits package, which includes medical, dental, vision, and pet insurance, alongside a 401(k) plan with employer matching based on eligibility. The Employee Assistance Program and Employee Relief Fund further illustrate the company’s commitment to supporting team members beyond the workplace.

This position is ideal for someone who brings 1-2 years of supervisory experience in food service or retail environments and who thrives on creating a positive and productive work atmosphere. A Shift Manager at Five Guys is energetic, honest, motivational, and genuinely fanatical about providing customers with exceptional food and service, always wearing a big smile. High standards are set not only for personal performance but also for the team’s success, embodying a leadership style that encourages growth and excellence.

Five Guys’ ambitious growth plans include opening over an estimated 1,000 new locations across North America, presenting employees with real opportunities for career advancement and leadership development. The company strongly emphasizes promoting from within, ensuring that dedicated and talented individuals have the chance to climb the ladder and share in the company’s ongoing success. Working in a Shift Manager role at Five Guys means joining a brand that values its workforce, fosters a vibrant team culture, and drives excellence through integrity and respect. This opportunity offers a blend of a fast-paced work environment, excellent pay with incentives, strong benefits, and a pathway for those motivated to grow professionally within one of the fastest-growing restaurant chains in the industry.