Shift Manager - 0326

Five Guys is a renowned fast-casual restaurant chain known for its commitment to serving outstanding burgers and fries. Established with a strong focus on quality food and exemplary customer service, Five Guys operates clean, well-maintained restaurants where the customer experience is a top priority. With locations across North America, the company emphasizes promoting from within and offers significant opportunities for career growth. This business environment is lively and fast-paced, where working with fresh ingredients and high-quality products is a daily standard.

The role being offered is for a Shift Manager position, which is essential for maintaining smooth daily operations in each restaurant. Shift Managers at Five Guys are trained to perform all duties carried out by Crew Members and Shift Leaders, with the added responsibility of overseeing operations in the absence of the General Manager. This includes ensuring company standards are met in areas such as product preparation, customer relations, restaurant maintenance, team management, and inventory control. Effective leadership and a strong commitment to food safety and customer satisfaction are crucial elements of this role.

The position offers a base pay of $21.00 per hour, supplemented by tips and bonuses, providing competitive compensation for motivated individuals. The working hours align with the restaurant schedule, typically from 11:00 am to 10:00 pm, without drive-thru service, offering a real work/life balance. In addition to the attractive pay structure, the company provides a comprehensive benefits package, including medical, dental, vision, pet insurance, and a 401(k) plan with matching contributions based on eligibility. Employees also have access to an Employee Assistance Program and an Employee Relief Fund, reflecting the company’s commitment to supporting its workforce.

Five Guys focuses heavily on creating a positive workplace culture where high standards are set and maintained. Shift Managers play a pivotal role in fostering an environment where team members are motivated, engaged, and encouraged to deliver exceptional food and service. The company values qualities such as honesty, energy, motivation, and fun, expecting managers to lead by example and uphold its core convictions of humility, exceeding expectations, doing the right thing, and leading by example.

This leadership role offers much more than operational responsibilities. Shift Managers are part of a team that values collaboration, growth, and recognition. The company has ambitious plans to open over 1000 new locations across North America, providing vast opportunities for career advancement for those who demonstrate dedication and excellence. The position includes unique incentives like Secret Shopper bonus plans, where team members can earn bonuses based on secret shop results, further rewarding high performance. The work environment is designed to be enjoyable, balancing a serious commitment to food quality and safety with a culture that does not take itself too seriously.

Overall, the Shift Manager role at Five Guys is ideal for individuals with previous supervisory experience in food service or retail who are passionate about customer service and team leadership. It offers a competitive wage, substantial benefits, a dynamic work environment, and ample opportunities for professional growth within a respected and expanding company.