Shift Manager - 0202

Five Guys is a renowned fast-casual restaurant chain specializing in burgers and fries, known for its commitment to quality, customer satisfaction, and clean dining environments. With a strong presence across North America and plans for expansion with more than 1000 new locations, Five Guys offers real opportunities for career growth within the company. The restaurants operate with a focus on fresh ingredients, high food safety standards, and a culture of fun and motivation. This role is a part of a company that values its employees through comprehensive benefits including medical, dental, vision, pet insurance, and 401(k) with matching based on eligibility, along with programs like Employee Assistance and Employee Relief Fund, supported by both owners and employees. The pay rate for this position is $21 per hour with additional tips and bonuses, highlighting the competitive compensation offered alongside a positive work environment.

The Shift Manager role at Five Guys is a crucial leadership position involving the oversight of daily restaurant operations in the absence of the General Manager. Shift Managers are expected to carry out all the responsibilities of Crew Members and Shift Leaders while also directing operations to ensure compliance with company standards. Responsibilities include managing product preparation and delivery, enhancing customer relations, maintaining the restaurant's cleanliness and maintenance, handling team management, and overseeing inventory management. The position demands an energetic and motivational leader who is honest, fun, and dedicated to creating a great workplace for the team while delivering exceptional customer service that aligns with Five Guys' core convictions. The role operates within real work hours, typically from 11:00 am to 10:00 pm with no drive-thru facilities, providing a more balanced schedule. For employees, the job offers a fast-paced and high-energy environment focused on quality and service excellence with opportunities to earn bonuses through Secret Shopper incentive plans that reward quality service during specific shifts. Employees also enjoy free meals during work hours and access to a comprehensive range of benefits, making this an attractive opportunity for individuals passionate about food service leadership and career growth. This position is ideal for those with 1-2 years of supervisory experience in food service or retail, a passion for leadership, and a commitment to exceeding customer expectations while upholding Five Guys' dedication to humility, excellence, integrity, and leadership by example.