Shift Manager - 0055

Five Guys is a renowned fast-casual restaurant chain known for serving outstanding burgers and fries in clean, inviting settings with top-tier customer service. Founded on a commitment to quality, freshness, and exemplary hospitality, Five Guys has grown rapidly and become a favorite dining destination for burger enthusiasts across North America. The company prides itself on using fresh ingredients and maintaining high standards for food safety and customer satisfaction. With plans to open over 1000 new locations across the continent, Five Guys offers robust opportunities for career growth and advancement, focusing heavily on promoting from within the organization.

The Shift Manager role at Five Guys is a dynamic and pivotal position responsible for supporting the smooth, efficient operation of individual restaurant locations. Shift Managers are fully trained to perform all the duties of Crew Members and Shift Leaders, with the added responsibility of overseeing the daily operations in the absence of the General Manager. This includes ensuring that all company standards are met in product preparation and delivery, customer service excellence, restaurant cleanliness and maintenance, team member supervision, and inventory control. The position demands an energetic, motivated leader who sets high standards for themselves and their team, fosters a positive working environment, and is passionate about serving delicious food with genuine customer care.

Employees in this role can expect to work within regular hours, typically from 11:00 am to 10:00 pm, as most Five Guys locations do not operate drive-thru services. The company offers competitive hourly pay starting at $20, supplemented with tips and bonus opportunities, including secret shopper bonuses awarded based on customer service evaluations. Shift Managers benefit from comprehensive and customizable benefits packages that may include medical, dental, and vision insurance, pet insurance, a 401(k) plan with employer match based on eligibility, and other support programs such as Employee Assistance and an Employee Relief Fund.

This role provides candidates with an exciting, fast-paced, and high-energy work environment where food quality and safety are paramount, yet the culture remains fun and engaging. Five Guys emphasizes the development of leadership capabilities through example and encourages humility, exceeding customer expectations, and integrity in all actions. For individuals with prior supervisory experience in food service or retail, the opportunity to contribute to a rapidly expanding brand and develop substantial career growth is highly appealing. The restaurant's core convictions – remain humble, exceed expectations, always do the right thing, and lead by example – guide the Shift Manager's approach to daily challenges and team management.

Overall, this position suits individuals eager to make a meaningful impact in a dynamic restaurant environment, value career progression, and enjoy working with a team that shares a commitment to exceptional food and customer experience. With free meals during shifts and the chance to work with high-quality, fresh ingredients, Five Guys offers a rewarding employment opportunity where dedication and leadership are recognized and appreciated.