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Shift Lead/Server

Job Overview

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Compensation

Hourly
Exact $10.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
Retirement Plan
flexible scheduling
tip eligibility

Job Description

Expotel Hospitality Service is a renowned restaurant and hospitality company dedicated to delivering exceptional dining experiences through outstanding service and operational excellence. Known for maintaining high standards in hospitality, Expotel continually strives to create welcoming environments where guests can enjoy quality food and exceptional customer care. As a leader in the hospitality industry, the company values teamwork, professionalism, and attention to detail, ensuring that every member of its team is empowered to contribute to a successful operation. With a focus on guest satisfaction, the company maintains a commitment to cleanliness, food safety, and timely service, setting the benchmark for excellence in restaurant management.

The Shift Lead / Server position at Expotel Hospitality Service represents a critical role responsible for overseeing restaurant operations during scheduled shifts. This role requires a dynamic individual who can seamlessly balance supervisory duties with active participation in guest service. The Shift Lead / Server is tasked with being the Manager on Duty in the absence of senior leadership, thus playing a pivotal role in maintaining operational integrity and team productivity. The position is eligible for tips and demands high levels of guest interaction, team leadership, and problem-solving skills. Ideal candidates will have prior experience in restaurant or shift leadership roles, demonstrate strong communication and cash handling abilities, and possess in-depth knowledge of food safety and sanitation guidelines. Moreover, the role requires physical stamina, the ability to manage multiple tasks efficiently, and a flexible schedule accommodating nights, weekends, and holidays. By fostering a friendly and service-oriented work environment, the Shift Lead / Server helps expand Expotel's reputation as a premier dining establishment that values reliability, professionalism, and guest satisfaction.

Job Requirements

  • high school diploma or equivalent
  • prior experience in a restaurant or related field preferred
  • ability to stand and walk for extended periods
  • ability to lift, carry, push, or pull up to 50 pounds
  • ability to bend, stoop, reach, and climb as needed
  • ability to work in hot, fast-paced kitchen and dining room conditions
  • approach all encounters with guests and employees in a friendly, service-oriented manner
  • maintain regular attendance in compliance with hospitality service standards
  • maintain high standards of personal appearance and grooming, including wearing proper uniform and nametag
  • comply with all company standards and regulations to encourage safe and efficient operations
  • maintain a warm and friendly demeanor at all times
  • attentive, friendly, helpful, and courteous to all guests, managers, and employees

Job Qualifications

  • high school diploma or equivalent
  • prior restaurant, hospitality, or shift leadership experience preferred
  • strong guest service and communication skills
  • cash handling and register balancing experience
  • ability to supervise and motivate employees in a fast-paced environment
  • knowledge of food safety and sanitation procedures
  • strong problem-solving and conflict resolution skills
  • reliable, punctual, and trustworthy
  • flexible schedule including nights, weekends, and holidays

Job Duties

  • Lead front-of-house and/or back-of-house team members during assigned shifts
  • delegate daily tasks and ensure timely completion
  • provide coaching, direction, and support to team members
  • assist with onboarding and training of new hires
  • monitor employee performance and address concerns in real time
  • promote teamwork, accountability, and professionalism
  • communicate shift notes, incidents, and updates to management
  • deliver and model exceptional guest service standards
  • respond to guest concerns, complaints, and service recovery needs
  • support staff during high-volume periods
  • ensure service speed, accuracy, and hospitality standards are maintained

Job Criteria

Experience

No experience required


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