Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Training and Development
Job Description
Wendy's is a leading global fast-food restaurant chain known for its commitment to quality, customer service, and operational excellence. Established with a mission to provide fresh, made-to-order meals, Wendy's has grown to become one of the most recognizable names in the quick-service restaurant industry. The company prioritizes a positive work environment and a strong set of values including integrity, loyalty, winning, service, and teamwork (WKS Values). With a focus on innovation, consistency, and community engagement, Wendy's supports its employees in their professional development and aims to uphold the highest standards in food safety and customer satisfaction across all its locations.
The role of Shift Leader at Wendy's is an exciting opportunity for individuals passionate about leadership and operational management within the restaurant industry. As a Shift Leader, you will be responsible for overseeing all restaurant operations during your assigned shifts, ensuring that the team delivers excellent customer service and adheres strictly to food safety protocols. This position requires you to support the General Manager and Assistant Manager by taking a hands-on approach to coaching, developing team members, and maintaining a clean and efficient restaurant environment. Your leadership will directly impact the restaurant's overall success and customer satisfaction.
In this role, you will be tasked with managing various aspects of the restaurant’s daily operations, including opening and closing procedures, cash handling, inventory management, and enforcing workplace policies. Effective communication and problem-solving abilities are crucial as you will be expected to handle customer issues promptly and professionally using established company processes. You will also ensure team members comply with uniform and grooming standards, workplace conduct rules, and safety regulations. Additionally, conducting internal audits and assessments to maintain compliance with health department standards and Wendy’s food safety audits will be part of your responsibilities.
The Shift Leader role is designed for proactive leaders who thrive in a dynamic, fast-paced environment and are capable of multitasking and prioritizing effectively under pressure. This position offers a competitive hourly wage of $16.00 and is available on a full-time or part-time basis, providing flexibility to accommodate various schedules, including weekends and holidays. The work environment is physically demanding and includes tasks such as standing for extended periods, lifting heavy items, and occasional driving to nearby locations for meetings or support as required.
Joining Wendy’s as a Shift Leader means becoming part of a team-oriented culture that values integrity and service excellence. This role offers opportunities for career growth, hands-on management experience, and the chance to contribute significantly to a reputable brand’s operational success. With comprehensive training, access to company technology platforms, and the support of district leaders and human resources, this position is ideal for individuals eager to advance their careers in restaurant management while contributing to a positive customer experience and a supportive workplace environment.
The role of Shift Leader at Wendy's is an exciting opportunity for individuals passionate about leadership and operational management within the restaurant industry. As a Shift Leader, you will be responsible for overseeing all restaurant operations during your assigned shifts, ensuring that the team delivers excellent customer service and adheres strictly to food safety protocols. This position requires you to support the General Manager and Assistant Manager by taking a hands-on approach to coaching, developing team members, and maintaining a clean and efficient restaurant environment. Your leadership will directly impact the restaurant's overall success and customer satisfaction.
In this role, you will be tasked with managing various aspects of the restaurant’s daily operations, including opening and closing procedures, cash handling, inventory management, and enforcing workplace policies. Effective communication and problem-solving abilities are crucial as you will be expected to handle customer issues promptly and professionally using established company processes. You will also ensure team members comply with uniform and grooming standards, workplace conduct rules, and safety regulations. Additionally, conducting internal audits and assessments to maintain compliance with health department standards and Wendy’s food safety audits will be part of your responsibilities.
The Shift Leader role is designed for proactive leaders who thrive in a dynamic, fast-paced environment and are capable of multitasking and prioritizing effectively under pressure. This position offers a competitive hourly wage of $16.00 and is available on a full-time or part-time basis, providing flexibility to accommodate various schedules, including weekends and holidays. The work environment is physically demanding and includes tasks such as standing for extended periods, lifting heavy items, and occasional driving to nearby locations for meetings or support as required.
Joining Wendy’s as a Shift Leader means becoming part of a team-oriented culture that values integrity and service excellence. This role offers opportunities for career growth, hands-on management experience, and the chance to contribute significantly to a reputable brand’s operational success. With comprehensive training, access to company technology platforms, and the support of district leaders and human resources, this position is ideal for individuals eager to advance their careers in restaurant management while contributing to a positive customer experience and a supportive workplace environment.
Job Requirements
- Minimum of 2 years of supervisory experience in a restaurant setting
- Must be at least 18 years of age
- High school diploma or equivalent, some college coursework preferred
- Excellent leadership and communication skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, dynamic environment
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendy’s International, WKS, and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling, smart safe, and POS systems (SBO.net)
- Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- Ability to work flexible schedules, including weekends and holidays
- Access to reliable transportation to report to scheduled shifts, trainings, and meetings
- Willingness to work at nearby store locations within the district as needed, based on business demands
- Reasonable notice and consideration for distance will be provided
Job Qualifications
- Minimum of 2 years of supervisory experience in a restaurant setting
- High school diploma or equivalent, some college coursework preferred
- Excellent leadership and communication skills
- Strong problem-solving and decision-making skills
- Knowledge of health and safety regulations as required by Wendy’s International, WKS, and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling, smart safe, and POS systems (SBO.net)
- Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- Ability to work flexible schedules, including weekends and holidays
- Access to reliable transportation to report to scheduled shifts, trainings, and meetings
Job Duties
- Assist with training, coaching, and developing team members
- Demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork
- Enforce uniform and grooming standards and ensure compliance with workplace conduct policies
- Communicate effectively with management and team members
- Promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the District Leader and Human Resources
- Oversee restaurant opening and closing procedures, including security protocols and cash handling
- Assist with food ordering, scheduling, and maintaining inventory levels
- Monitor and ensure compliance with walk-throughs and Wendy’s Critical Checklist
- Conduct internal self-assessments using company tools (TrueView) and ensure compliance with Health Department and Wendy’s Food Safety Audits
- Cover workstations and assist during breaks as needed
- Ensure compliance with company timekeeping policies and report any concerns to the supervisor
- Ensure high levels of customer service by achieving company standards for Friendliness, Accuracy, Cleanliness, Speed, and Taste
- Resolve customer issues in a timely and professional manner using company customer service processes (BLAST and the No Fault Policy)
- Assist with cash handling, smart safe, and POS systems (SBO.net)
- Manage cash registers, phone calls, orders, and company funds
- Conduct safe and cash drawer audits and prepare change orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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