Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
retirement savings plan
employee recognition programs
Job Description
Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, customer service, and community engagement. As one of the leading players in the quick-service restaurant industry, Wendy's focuses on providing an exceptional dining experience through fresh ingredients, innovative menu offerings, and a welcoming environment. With thousands of locations worldwide, the company prides itself on its adherence to high standards, employee development, and operational excellence.
The role of Shift Leader at Wendy's is a pivotal position responsible for managing and overseeing restaurant operations during assigned shifts. This role involves ensuring that all aspects of the restaurant operate smoothly and efficiently, from food safety and cleanliness to customer service and team management. The Shift Leader supports the General Manager and Assistant Manager by driving operational success, maintaining a positive work environment, and upholding the brand's core values such as integrity, loyalty, winning, service, and teamwork. This role requires a hands-on leader who is committed to excellence and passionate about delivering a high-quality customer experience.
As a Shift Leader, you will play a critical role in coaching and developing team members, reinforcing uniform and grooming standards, and ensuring compliance with workplace policies. You will also be responsible for managing opening and closing procedures, including cash handling and security protocols. Your ability to communicate effectively with both management and staff will be essential in fostering collaboration and ensuring excellent service delivery.
In addition to operational duties, the Shift Leader will oversee inventory management, schedule coordination, and food ordering to maintain optimal stock levels. Monitoring compliance through company tools and health department audits ensures that safety and cleanliness standards meet the stringent requirements of Wendy's and local regulations. This role also entails resolving customer issues professionally and promptly, utilizing company processes designed to enhance customer satisfaction.
Physical demands and work environment factors require the Shift Leader to be adaptable and capable of performing tasks such as lifting, bending, standing, and walking for extended periods. The role may occasionally involve travel to nearby store locations or meetings, requiring reliable transportation.
The position is available as full-time or part-time with a competitive pay rate of $16.00 per hour. This opportunity is perfect for motivated individuals seeking to grow within a dynamic and supportive team-oriented environment. If you are passionate about leadership, customer service, and operational excellence, Wendy's invites you to join their team and contribute to their continued success.
The role of Shift Leader at Wendy's is a pivotal position responsible for managing and overseeing restaurant operations during assigned shifts. This role involves ensuring that all aspects of the restaurant operate smoothly and efficiently, from food safety and cleanliness to customer service and team management. The Shift Leader supports the General Manager and Assistant Manager by driving operational success, maintaining a positive work environment, and upholding the brand's core values such as integrity, loyalty, winning, service, and teamwork. This role requires a hands-on leader who is committed to excellence and passionate about delivering a high-quality customer experience.
As a Shift Leader, you will play a critical role in coaching and developing team members, reinforcing uniform and grooming standards, and ensuring compliance with workplace policies. You will also be responsible for managing opening and closing procedures, including cash handling and security protocols. Your ability to communicate effectively with both management and staff will be essential in fostering collaboration and ensuring excellent service delivery.
In addition to operational duties, the Shift Leader will oversee inventory management, schedule coordination, and food ordering to maintain optimal stock levels. Monitoring compliance through company tools and health department audits ensures that safety and cleanliness standards meet the stringent requirements of Wendy's and local regulations. This role also entails resolving customer issues professionally and promptly, utilizing company processes designed to enhance customer satisfaction.
Physical demands and work environment factors require the Shift Leader to be adaptable and capable of performing tasks such as lifting, bending, standing, and walking for extended periods. The role may occasionally involve travel to nearby store locations or meetings, requiring reliable transportation.
The position is available as full-time or part-time with a competitive pay rate of $16.00 per hour. This opportunity is perfect for motivated individuals seeking to grow within a dynamic and supportive team-oriented environment. If you are passionate about leadership, customer service, and operational excellence, Wendy's invites you to join their team and contribute to their continued success.
Job Requirements
- Must be at least 18 years of age
- Minimum of 2 years of supervisory experience in a restaurant setting
- High school diploma or equivalent, some college coursework preferred
- Excellent leadership and communication skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, dynamic environment
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendy's International, WKS, and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling, smart safe, and POS systems (SBO.net)
- Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- Ability to work flexible schedules, including weekends and holidays
- Access to reliable transportation to report to scheduled shifts, trainings, and meetings
- Willingness to work at nearby store locations within the district as needed, based on business demands
Job Qualifications
- Minimum of 2 years of supervisory experience in a restaurant setting
- High school diploma or equivalent, some college coursework preferred
- Excellent leadership and communication skills
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced, dynamic environment
- Ability to multitask and prioritize effectively
- Knowledge of health and safety regulations as required by Wendy's International, WKS, and applicable local and state laws
- ServSafe certification required
- Proficiency with cash handling, smart safe, and POS systems (SBO.net)
- Comfortable with email and company technology platforms (WKSConnect, WeLearn, etc.)
- Ability to work flexible schedules, including weekends and holidays
- Access to reliable transportation to report to scheduled shifts, trainings, and meetings
- Willingness to work at nearby store locations within the district as needed, based on business demands
Job Duties
- Assist with training, coaching, and developing team members
- Demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork
- Enforce uniform and grooming standards and ensure compliance with workplace conduct policies
- Communicate effectively with management and team members
- Promptly report claims of harassment, discrimination, retaliation, wage and hour violations, bullying, workplace violence, or other inappropriate behavior to the District Leader and Human Resources
- Oversee restaurant opening and closing procedures, including security protocols and cash handling
- Assist with food ordering, scheduling, and maintaining inventory levels
- Monitor and ensure compliance with walk-throughs and Wendy's Critical Checklist
- Conduct internal self-assessments using company tools (TrueView) and ensure compliance with Health Department and Wendy's Food Safety Audits
- Cover workstations and assist during breaks as needed
- Ensure compliance with company timekeeping policies and report any concerns to the supervisor
- Ensure high levels of customer service by achieving company standards for Friendliness, Accuracy, Cleanliness, Speed, and Taste
- Resolve customer issues in a timely and professional manner using company customer service processes (BLAST and the No Fault Policy)
- Assist with cash handling, smart safe, and POS systems (SBO.net)
- Manage cash registers, phone calls, orders, and company funds
- Conduct safe and cash drawer audits and prepare change orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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