Shift Leader Trainee

ABC is a well-established, family-owned business specializing in the sales of wine, spirits, beer, and cigars. With a community-focused mission to enrich the lives of team members and support local families, ABC has built a reputation for delivering exceptional customer service and quality products. The company places a strong emphasis on training and development, offering specialized education through ABC University in areas such as wine, spirits, beer, and cigars. Employees enjoy a supportive work environment with comprehensive wellness benefits and opportunities for career growth within the organization. As a growth-oriented enterprise, ABC values dedication, inclusivity, and a team-oriented spirit among all staff members.

The role of Shift Leader Trainee at ABC is designed as a training position to prepare candidates for rapid advancement into a leadership role, often within 90 days. Shift Leader Trainees support store operations by acting as Managers on Duty in training, responsible for opening and closing the store and assisting store managers in overseeing all activities during their shifts. In this capacity, trainees play a critical role in ensuring the store delivers a high level of personalized guest service and maintains operational standards that enhance both customer and team member experience.

Shift Leader Trainees greet every guest with warmth and professionalism, ensuring a welcoming atmosphere throughout the store. They operate point-of-sale terminals to efficiently process transactions, accurately handling cash and other payment forms while ensuring compliance with company policies regarding discounts and coupons. A key aspect of the role is maintaining up-to-date knowledge of company policies, product offerings, and required training, enabling trainees to provide informed, high-quality assistance to guests.

Additionally, trainees are responsible for training, coaching, and directing sales associates, fostering an environment of exceptional customer service and operational excellence. They help maintain cleanliness, safety, and organization throughout all store areas, including the sales floor, stockroom, restrooms, and team member spaces. Daily property upkeep such as sweeping, trash removal, and shopping cart collection also falls within their duties, contributing to a pleasant store environment.

Shift Leader Trainees assist with merchandise management by unloading and stocking deliveries, arranging product displays in accordance with operational guidelines, and ensuring timely restocking from stockrooms. The role occasionally involves gift services such as wrapping and assembling custom gift baskets, as well as offering carryout assistance to customers. Other tasks and projects may be assigned by store management to help trainees gain broad experience across store functions.

This position requires individuals who are at least 21 years old, possess a high school diploma or GED, and have prior leadership experience or education in business management or related fields. Flexibility to work nights, weekends, and holidays is essential. Physical demands include standing, moving, lifting up to 40 pounds, and occasionally using ladders or step stools. The environment involves exposure to moderate noise, refrigerated storage areas, and occasional outdoor conditions.

ABC offers competitive benefits including paid vacation and paid time off, tuition reimbursement, comprehensive health insurance including dental and vision, a company-matched 401(k) program, employee discounts, an employee assistance program, and pet insurance. The company promotes equality, diversity, and a harassment-free workplace, encouraging applicants from all backgrounds to apply. Candidates joining ABC can expect to be part of a mission-driven team dedicated to making everyday celebrations better for their communities.