Shift Leader Sunset Burger King

Renton, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.00 - $22.75

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

flexible spending accounts

Sick Time

Direct Deposit

Matching 401(k) and Roth retirement savings plans

flexible scheduling

growth opportunities

Complimentary meal for each shift worked

Job Description

Ambrosia QSR is a dynamic fast-food restaurant that prides itself on delivering exceptional guest experiences and maintaining high-quality service standards. As a recognizable player in the quick-service restaurant industry, Ambrosia QSR focuses on operational excellence, customer satisfaction, and team development. The company emphasizes a collaborative and inclusive work culture where the health and safety of employees and guests are paramount. Operating within a fast-paced dining environment, Ambrosia QSR is committed to innovation, community engagement, and continuous growth for its team members. This environment is not only about serving food but also about creating memorable dining experiences for customers, achieved by fostering teamwork and leadership among staff. The restaurant maintains strict adherence to food safety, operational compliance, and guest service protocols, reinforcing its reputation as a top quick-service food destination.

The Shift Leader role at Ambrosia QSR offers a variable-hour position tailored to support designated shifts that ensure smooth daily restaurant operations. Certified Shift Leaders are entrusted with managing assigned time periods effectively, focusing on guest satisfaction, team coordination, and operational success. A Shift Leader is an essential leadership figure responsible for overseeing the front-of-house operations during peak hours and managing the team by example. This role requires proficiency in all team member responsibilities to maintain seamless operations in the absence of a general manager. The Shift Leader at Ambrosia QSR leads initiatives that drive customer engagement, staff development, and operational efficiency. This position invites candidates who thrive in energetic environments and who are committed to hands-on leadership, coaching, and fostering a positive and inclusive workplace culture. Those selected will receive comprehensive training and support, including ServSafe certification and hands-on shift control training administered by store and district management.

Job Requirements

High school diploma or equivalent
ServSafe training and certificate
Prior experience with a POS system
Completion of shift control training verified by the General Manager and District Manager
Authorized to work in the United States
Must be at least 18 years of age
Ability to work flexible hours including nights, weekends, and holidays
Ability to stand and move during shifts
Adhere to safety and health protocols
Wear required personal protective equipment including boots, gloves, apron, face shield, heat resistant gloves, cut resistant gloves, oven mitts, and broiler gloves

Job Qualifications

Authorized to work in the United States
Must be at least 18 years of age
High school diploma or equivalent
ServSafe training and certificate
Prior experience with a POS system
Completion of shift control training verified by the General Manager and District Manager
Excellent verbal and written communication skills
Dedication to hands-on leadership and team development
Ability to work with, coach, and develop a diverse team
Ability to demonstrate core cultural values of energy, engagement, empathy, and execution in all interactions
Ensure compliance with all required training as mandated by local, state, and federal laws

Job Duties

Train and develop staff by implementing established training plans and systems to achieve targeted goals
Ensure that employees take the required breaks and comply with minor work limitations as directed
Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
Promptly report employee concerns or complaints to the General Manager and Human Resources
Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions
Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
Follow hygiene and food safety protocols, including frequent handwashing
Oversee compliance with all food safety regulations and enforce restaurant safety procedures
Ensure staff are properly trained and prepared for promotions and limited-time offers
Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed
Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
Maintain daily food safety compliance and uphold operational standards
Communicate effectively with the General Manager and other leadership as necessary
Deliver exceptional guest service and support team members by actively working in front-of-house operations
Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs
Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately
Enforce the proper use of safety equipment by all employees to maintain a secure work environment
Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines