SHIFT LEADER -Store 238

United Dairy Farmers (UDF) is a reputable convenience store and dairy chain operating primarily in the Ohio area, offering a unique blend of quick-service food, convenience products, and fuel services. Known for their commitment to exceptional customer service and high-quality products, UDF has established itself as an iconic brand with a loyal customer base. The company emphasizes a strong team-oriented culture where every employee plays a crucial role in delivering on its customer-first philosophy. UDF stores focus not only on providing convenience but also on creating a warm and welcoming atmosphere for every guest who walks through their doors. This focus on guest experience has positioned United Dairy Farmers as a trusted neighborhood destination for daily essentials, snacks, beverages, fuel, and handmade ice cream treats. With a longstanding history dating back decades, UDF balances tradition and innovation, integrating modern technology with personalized service to ensure a satisfying shopping experience. The company supports a variety of career paths in retail operations, customer service, and management, offering competitive wages and flexible shifts to accommodate different lifestyles and career goals.

The Shift Leader role at United Dairy Farmers is a full-time position requiring 37 to 40 hours per week with variable shifts that may include first, second, or third shifts. The pay range for this position is between $13.50 and $15.25 per hour, reflecting UDF’s commitment to competitive and fair compensation. The Shift Leader position is critical to maintaining the store’s high operational standards and exceptional service levels. Working directly under the Store Manager, the Shift Leader ensures the smooth and efficient operation of the store during their scheduled shift. This role encompasses not only supervising other associates but also actively engaging in delivering the signature Hi Five Guest Experience: Invited, Welcomed, Well-Served, Respected, and Fulfilled. The Shift Leader must maintain vigilance in adhering to company policies, legal regulations especially concerning the sale of alcohol and tobacco, and health and safety standards.

Key responsibilities include overseeing guest services to guarantee a welcoming environment and customer satisfaction, managing the Point of Sale system and gas console accurately, and ensuring the store is well-stocked and visually appealing at all times. Additionally, the Shift Leader plays a vital role in security protocols to prevent theft and manage cash control procedures. Routine tasks such as cleaning store equipment, monitoring refrigeration equipment temperatures, and performing maintenance to uphold safety and cleanliness standards are also essential parts of the job. The position demands reliability, integrity, and exceptional communication skills, as Shift Leaders act as both frontline hosts and operational leaders in the absence of higher management. This role offers an excellent opportunity for individuals seeking to advance in retail management within a well-respected company that values customer service excellence and employee development.